Welcome to This Week in Zoho, your weekly drop of all the need-to-know Zoho news and updates that you won't want to miss!
Before we begin, a quick introduction: I'm Jake, a Zoho consultant and developer with over 5 years of experience. I run Limitless, a gaming-changing Zoho Consultancy that offers unlimited consultancy and development starting at just ￡1500 per month! Learn more by booking a free introductory meeting by clicking here.
Now, back to the main event, here are all the Zoho updates you need to know about this week (plus some big updates from the weeks we missed!):
Kiosk Studio 1.1
- Customisable Screen Titles: Users can now modify the titles of various screens within their kiosks, allowing for a more personalised interface.
- New Fields & Actions: The update introduces the ability to configure new fields and actions within the kiosk. This includes customising the fields displayed on screens and defining specific actions based on user interactions.
- Use of Kiosk Values: Data entered in one part of the kiosk can now be utilised in subsequent screens or actions, enhancing the flow of information within the application.
WhatsApp Templates in SalesIQ
- WhatsApp Templates Integration: Zoho SalesIQ now supports WhatsApp Templates, allowing businesses to send predefined, structured messages to customers through WhatsApp.
- Communication Beyond the 24-Hour Window: These templates enable operators to initiate or continue conversations with customers even after the 24-hour messaging window that typically restricts WhatsApp communications.
- Customisable Templates: Businesses can create and customise WhatsApp message templates directly within SalesIQ, tailoring them to specific scenarios, such as appointment reminders, order updates, or promotional messages.
- Consistency Across Communications: Using templates helps maintain consistency in messaging, ensuring that all communications adhere to brand guidelines and meet WhatsApp's policies.
- Efficiency and Reusability: Templates save time by allowing operators to quickly send out pre-approved messages without needing to draft new responses each time, improving the efficiency of customer interactions.
Comprehensive Job Sheet Support
- Customisable Job Sheets: Job sheets can be tailored to suit various industries, allowing businesses to create checklists and forms that align with their specific service requirements.
- Consistency in Service Delivery: These job sheets standardise procedures across all technicians, ensuring that the same steps are followed for similar tasks, which leads to more consistent service delivery.
- Data Collection Tool: Job sheets also serve as a tool for collecting critical data during service appointments, which can then be used for quality control, reporting, and future reference.
- Reusable Forms: Once created, job sheets can be reused across multiple service appointments, improving efficiency and ensuring that all necessary tasks are completed as per the defined processes.
- Mobile App Integration: The FSM module is fully integrated into the Zoho mobile app, allowing field technicians to access, update, and complete job sheets on the go. This integration ensures that the most up-to-date information is always available, further enhancing the reliability and efficiency of service delivery.
Rename Task Module
- Custom Terminology: Users can now rename the Task Module to better align with the specific terminology used in their industry or business.
- Improved Relevance: This feature enhances project management by allowing teams to use language that is more relevant and meaningful to their specific workflows.
iOS 18 macOS Sequoia Updates
- Control widgets: Quick access to tasks and pipelines from the Control Center.
- New app icons: Fresh, updated icons for all platforms.
- In app translation: Translate comments within the app seamlessly.
- Contact provider: Sync Bigin contacts with your device's Contacts app.
- Lock screen camera capture: Capture business card info straight from the lock screen.
- Limited contact access: Restrict contact sharing for privacy.
- Semantic Spotlight search: Enhanced search functionality using Spotlight.
- Floating tab bar in iPad: Improved navigation on iPad.
- Pencil Pro actions for iPad: Use Apple Pencil for advanced actions.
- Compatible with macOS Sequoia: Full support for the latest macOS.
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