This Week in Tech (Oct 2 - Oct 8)

Welcome

Hej! Welcome to "This week in Tech" providing you with weekly tech messages, capturing the mood and the moment with storytelling and insights.?

Each week our newsletter focusses on

—????Tech tip of the week

—????Tech companies in the news this week,

—????Tech trainings this and next week, and

—????Tech tools in focus this week.

This week it deals with sales and operational planning solutions.

No clickbait, just smart advice.

Tech tip of the week

Microsoft

?? Use copilot to summarize email conversations into concise and easily understandable summaries, which you can then copy as a note to a record (Sales app).

?? Benefit from business process automation, collaboration, and communication with Microsoft Teams embedded in Dynamics. Conversations in embedded Teams are linked directly to Customer Service records, enabling a contextual experience (Customer Service app).

?? Benefit from the intelligent routing service which uses a combination of AI models and rules to assign incoming service requests from all channels, namely case, record, chat, digital messaging, and voice, to the best-suited agents. The assignment rules take into account customer-specified criteria, such as priority and skills. The routing service uses AI to automatically classify, route, and assign work items, and eliminates the need for constant queue supervision and manual work distribution to offer operational efficiencies for organizations. The various features like percent-based routing, overflow management, and routing to preferred agents help optimize the routing of work items to the best-suited agents (Customer Service app).

SAP

?? Copy data from templates in Service Management.

?? Use WBS elements in Service Management Items.

?? Display intercompany sales orders in intercompany billing document flows.

Tech companies in the news this week

Read about the latest initiatives of tech companies, and other top tech company news.

Microsoft

?? Creating products and services for people with disabilities: https://blogs.windows.com/devices/2023/10/02/microsofts-commitment-to-accessibility-creating-products-and-services-for-people-with-disabilities/

??

?? What’s New in Microsoft Teams: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-september-2023/ba-p/3942296

Did you already use the amazing "Mabelline" filter options in MS Teams? Love them! My favorite is "Glossy".

?? Bing Preview Release Notes: New experiences powered by Bing Image Creator: https://blogs.bing.com/search/september-2023/Bing-Preview-Release-Notes-New-Experiences-Powered-by-Bing-Image-Creator

?? Celebrate 20 years of Cybersecurity Awareness Month with Microsoft and let’s secure our world together: https://www.microsoft.com/en-us/security/blog/2023/10/02/celebrate-20-years-of-cybersecurity-awareness-month-with-microsoft-and-lets-secure-our-world-together/

Please contact the expert if you have questions about Cyber Security: Peter Kestner from 21pretorian.

?? The AI revolution: Supercharging low-code with the Power Platform community: https://cloudblogs.microsoft.com/powerplatform/2023/10/03/the-ai-revolution-supercharging-low-code-with-the-power-platform-community/

?? Microsoft Envision | The Tour: How to lead in the era of AI: https://blogs.microsoft.com/blog/2023/10/04/microsoft-envision-the-tour-how-to-lead-in-the-era-of-ai/

?? Espionage fuels global cyberattacks: https://blogs.microsoft.com/on-the-issues/2023/10/05/microsoft-digital-defense-report-2023-global-cyberattacks/

James Bond will always be a thing.

?? Announcing general availability of the new Microsoft Teams app for Windows and Mac: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-general-availability-of-the-new-microsoft-teams-app/ba-p/3934603

Salesforce

?? Salesforce AppExchange Positioned as a Leader in SaaS Marketplaces Analyst Report (Forrester Wave): https://www.salesforce.com/news/stories/forrester-wave-saas-marketplaces-report-2023/

Interested in becoming a Forrester client? Please contact Waheed N. from Forrester.

SAP

?? SAP Recognized as a Strategic Leader in 2023 Fosway 9-Grid? for Cloud HR: https://news.sap.com/2023/10/sap-strategic-leader-2023-fosway-9-grid-cloud-hr/

?? SAP S/4HANA Cloud Wins 2023 Top Rated Award for ERP from TrustRadius: https://news.sap.com/2023/10/sap-wins-2023-trustradius-top-rated-award-erp/

?? Power a Skills-Based Organization with the Talent Intelligence Hub: https://news.sap.com/2023/10/skills-based-organization-talent-intelligence-hub/

?? SAP Preferred Success: Driving Lasting Value from SAP S/4HANA Cloud, Private Edition: https://news.sap.com/2023/10/sap-preferred-success-sap-s-4hana-cloud-private-edition/

Tech trainings next week

Microsoft

Please note that Microsoft offers a great variety of trainings throughout the months of September and October. Learn more here: ? https://www.microsoft.com/de-de/events-de/virtual-training-days/default.aspx

?? Microsoft Dynamics 365 Virtual Training Day:Fundamentals (CRM) (11 + 12 October 2023). Learn more here: ? https://mktoevents.com/Microsoft+Event/409154/157-GQE-382

?? Microsoft Azure Virtual Training Day:Modernize Enterprise Applications (12 + 13 October 2023). Learn more here: ? https://mktoevents.com/Microsoft+Event/409105/157-GQE-382

SAP

?? External Workforce Management with SAP Fieldglass Track. Learn more here: ? https://open.sap.com/courses/fgc3-tr

?? Introduction to SAP Datasphere (Repeat). Learn more here: ? https://open.sap.com/courses/dsp1-1

?? Migrating Data to SAP S/4HANA Cloud, Public Edition. Learn more here: ? https://open.sap.com/courses/s4h33

?? Modernize Integration with SAP Integration Suite. Learn more here: ? https://open.sap.com/courses/btp3

?? Migrating Data to SAP S/4HANA Using the Migration Cockpit. Learn more here: ? https://open.sap.com/courses/s4h35

?? Opportunities and Success for Partners in SAP’s Industry Cloud: https://open.sap.com/courses/ico20

Tech tools in focus this week

Each week our newsletter focusses on different technology tools.

This week it deals with sales and operational planning solutions.

Based upon our 20+ years’ experience in Business and IT Transformation projects, we recommend the following tools.

SALES AND OPERATIONAL (S&OP) PLANNING

The following tools provide built-in features and functions in terms of sales and operational planning:

?? OMP

?? SAP S/4 HANA

Even though the S&OP features and functions in SAP S/4 HANA are limited, they are a starting point and they are incorporated. Thus, no additional integration effort is needed. It should be analyzed in a detailed way if they are really not sufficient prior to integrating an external tool.

???? ?????? ???????? ?????? ???????? ????????????????????? Do you look for best practice approaches, methods, and tools or simply get an understanding how all these tools fit together into your IT system landscape? Send me a direct message (DM) ([email protected]) to discuss the options.

Read more?This week in Tech?next week.

Ha en trevligt S?ndag. (Swedish for "have a good Sunday")

//Antje