This Week in Security: Enhancing Customer Experience with Artificial Intelligence, Elements That Enhance Mass Notification and more!

Each week, the marketing team at ESA gathers the latest news from the security industry for our weekly integrator round up!

This week we look at How smart retail video solutions drive profitability and growth, Why AI literacy is essential for secure and ethical business practices and more...

Don’t Miss Out on the Latest News and Technology

Enhancing Customer Experience with Artificial Intelligence

In today’s dynamic digital landscape, enhancing the customer experience with artificial intelligence (AI) is essential for businesses looking to foster loyalty and drive growth.

AI is at the forefront of this transformation, providing innovative tools that help companies better understand and meet customer needs. AI in customer experience — from personalizing interactions to streamlining service delivery — is revolutionizing customer engagement.

We recognize the crucial role of AI in customer experience, and we are committed to leveraging this technology to exceed customers’ expectations.

With AI, the possibilities for improving customer satisfaction and business efficiency are truly limitless.

AI Support in the Contact Center

AI-enabled tools in the contact center can significantly improve the customer experience by removing friction and making interactions more consistent and satisfactory. We use AI to monitor every customer interaction, suggest hints and processes to our support representatives to solve customer issues, and monitor call sentiment to bring in additional support for difficult calls.

This ensures that customers receive timely and effective assistance every time. We are now in the process of deploying real-time virtual agents that sound fully human and are capable of solving customer issues 24/7 with consistency and adherence to the best processes.

These virtual agents, powered by the latest AI transformer models, can handle a wide range of inquiries efficiently, providing timely responses and freeing up human agents to focus on more complex issues.

Read Full Article - Enhancing Customer Experience with Artificial Intelligence - Security Sales & Integration

How smart retail video solutions drive profitability and growth

Video surveillance has long been essential to brick-and-mortar branch retail operations and key to ensuring the security and safety of people and assets. But now, thanks to the emergence of artificial intelligence (AI)-enabled video analytics, camera systems are no longer just a tool to deter and investigate crime. They are adding new value and helping to build profits while reducing losses.?

Smart video is becoming a multifaceted solution, one that’s being used to drive operational efficiency, enhance customer experience, and boost profitability. By leveraging the accelerating power of AI technologies, U.S. retailers are pivoting to address a wider set of challenges, to reduce costs, grow sales, enhance safety, and stay ahead in a competitive market.

The emergence and adoption of this new technology is certainly timely, as the retail sector is facing multiple threats to profitability. Today’s challenges include not only organized retail crime (ORC) but also opportunistic theft, which could worsen with rising inflation and unemployment. Additionally, retailers face increasing real estate and labor costs, stiff competition from e-commerce leaders, and shifting consumer behaviors.

The new applications and benefits of AI-powered surveillance systems have never been more essential.

Read Full Article - How smart retail video solutions drive profitability and growth | Security Info Watch

Why AI literacy is essential for secure and ethical business practices

The introduction of new technology always comes with a balancing act: businesses want to move fast to stay competitive, but security often remains an afterthought. The digital transformation boom during the pandemic serves as a prime example where organizations rushed to the cloud to sustain operations and enable remote work, often prioritizing speed over security.

Today, we’re at a similar crossroads with artificial intelligence (AI). Businesses are integrating AI at an incredible pace to drive efficiency, cut costs and gain a competitive edge. But in the rush to capitalize on its benefits, security and responsible usage are frequently overlooked.

If organizations want to harness AI’s full potential without exposing themselves to unnecessary risk, they need to prioritize AI literacy — helping employees understand not only how to use these tools but also how to do so securely and ethically. Right now, many organizations are skipping this step, leaving them vulnerable to unintended consequences.

Read Full Article - Why AI literacy is essential for secure and ethical business practices | Security Info Watch

Monitoring Matters: Elements That Enhance Mass Notification

The evolution of mass notification systems has played a pivotal role in managing and disseminating critical information to targeted individual groups during emergencies or for other matters.

However, these systems are only as effective as the underlying technology and integration capabilities they leverage. Two meaningful technologies presence detection and remote video monitoring are helping organizations and agencies enhance the reach, precision, and timeliness of mass notifications.

By integrating these technologies and communicating events with greater context, emergency management systems can respond with greater efficiency, providing timely alerts and in many cases should result in more favorable outcomes.

Presence Detection: A Game-Changer in Emergency Management

I have written several articles on the value of presence detection. This technology uses existing smart devices to identify a variety of elements within a specific area.? These technologies include the delivery of context as identifying specific individuals with their location and movement in real-time.

Read Full Article - Monitoring Matters: Elements That Enhance Mass Notification - Security Sales & Integration

And that’s all for this week, but don’t forget to follow us on LinkedIn, Facebook and Instagram for real-time announcements of all our news content!

Sources: SecurityInfoWatch.com, SDM Magazine and Security Sales & Integration