This week in process excellence

Welcome to this week’s PEX Network wrap-up, where we’ve gathered the most important stories on operational excellence, digital transformation, AI and process intelligence!?

On Monday, our Research & Reports bulletin examined new research from The Alan Turing Institute , which revealed that nearly 30 percent of UK doctors now use AI in their practices, highlighting the potential for technology to reshape healthcare workflows. Diagnostic decision support (DDS) and generative AI, each used by around 16 percent of doctors, are proving valuable for risk assessments and diagnostics. While AI has shown improvements in decision-making and productivity, gaps in training and accountability highlight a need for structured AI integration.??

Elsewhere, a private bank in Iran implemented process mining technology to revolutionize its logistics, pinpointing bottlenecks and improving service delivery times. By leveraging Disco 2.14 software, the bank used data-driven insights to refine its workflows. This enabled them to cut down on invoice registration and order processing inefficiencies. Process mining can drive real-time improvements in operational efficiency, setting a precedent for banks aiming to enhance resilience and responsiveness in fluctuating markets.?

Also, the European Investment Bank (EIB) ’s 2024 Investment Survey highlighted that EU companies are at the forefront of green and digital transformations, with 60 percent focused on climate-related initiatives and 70 percent investing in digital technologies. This trend reflects Europe’s commitment to process excellence as businesses tackle high energy costs and regulatory challenges. EU firms are not only future-proofing but also advancing operational resilience across supply chains. This focus on sustainable process improvement demonstrates the need for aligned EU capital markets and policy consistency to drive long-term excellence.?

On Wednesday, we covered the latest industry Vendor news including?a landmark five-year agreement between Microsoft and the UK Government’s Crown Commercial Service. This means that public sector organizations are now able to access AI-powered solutions, offering substantial savings on tools like Microsoft 365 and Azure Consulting . This strategic partnership aims to bolster public sector innovation and collaboration, with an estimated GDP boost of ￡550 billion by 2035. A key feature of the agreement is Microsoft’s commitment to upskilling public sector employees through targeted training, certifications and workshops.?

Meanwhile, Rossum’s launch of Aurora 1.5, an upgraded intelligent document processing (IDP) system, promises a 25 percent improvement in data extraction accuracy and increased processing speed. Coupled with the new Copilot feature, Rossum empowers users to automate tasks with natural language commands, making document automation more accessible across departments.??

We also explored the recent news surrounding Celonis unveiling Celonis Networks, a process intelligence feature that enhances inter-company transparency by sharing real-time process insights. Already in use by supply chain partners like Conrad Electronic Group , the platform supports improved order management and resolves issues faster than traditional data-sharing methods. Celonis Networks aims to create seamless data-sharing frameworks for optimized supply chain operations, setting a new standard in cross-company process improvement.?

On Friday, our Community roundup included 宝马 ’s promise of “smart factories,” where VR and robotics are having a big impact on manufacturing efficiency. The integration of virtual reality for layout modelling and “3D human simulation” has enabled BMW to optimize ergonomic design and cycle times, even before physical production starts.??

PEX Network also covered Bradford Council ’s ambitious five-year plan aims to save ￡1.6 million by integrating voice and robotic process automation (RPA) into its customer service workflows. This initiative is part of a larger framework expected to generate ￡33.84 million in savings by 2025–26. Optimizing service efficiency and identifying new revenue sources allows the council to underscore the potential of digital transformation in addressing budget challenges and driving municipal innovation.?

Also, ServiceNow ’s recent summit in Riyadh highlighted how AI-driven tools are transforming efficiency and security for businesses across Saudi Arabia and the Middle East. At the summit, discussions were centred on real-time AI applications, particularly in cybersecurity and data privacy, aligning with Saudi Arabia’s Vision 2030 goals. With investments in AI projected to reach $300 billion by 2026, the event highlighted AI’s role in supporting adaptable and secure business frameworks, essential for sustainable regional growth!?

Meanwhile, SEI has rolled out SEIGPT, a generative AI framework designed to boost internal operational efficiency across departments. Powered by Microsoft’s OpenAI , SEIGPT enhances client service, automates contract analysis and improves workflow speed, offering SEI a significant competitive edge. SEIGPT enables SEI employees to focus on client-centered tasks, aligning with SEI’s broader mission of streamlining processes for operational excellence.?

PEX Network also explored the concept of agentic AI and the future of process management in a recent article. Analysts like Gartner and Forrester predict that by 2028, a significant share of enterprise software will incorporate agentic AI, autonomously handling daily decisions and enhancing workflow efficiency in sectors such as finance, healthcare, and IT. However, deploying agentic AI requires tackling challenges in security, transparency, and enterprise integration, with experts warning that it may disrupt traditional management structures by shifting decision-making away from human oversight.??

Stay tuned for next week’s newsletter, where we’ll continue to explore how companies are navigating digital transformation and operational excellence!?

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