Week of March 10th, 2025

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Who is the Customer/User?

2025 is the year the TA/RecOps pivots to thinking about itself as a product team. To get there, though, we will need to start thinking like product managers. One thing product managers do best is define their customer/user.

Well isn’t TA/Recruiting the customer/user of TA/RecOps?

Great question and the answer is actually that it isn’t exactly clear yet. For some organizations, it absolutely is with the two teams working hand in hand always. But for some companies, maybe it is the hiring team or the candidates or the company. The convoluted nature of who is our customer/user means structuring and reporting on our data for impact is tough and inconsistent. This then creates downstream impacts on the strategic success of the function.

Hmmm, there has to be an industry standard that all TA/RecOps teams follow, right? It's like a one-size-fits-all approach.

Nope - every company is different, which adds layers of complexity. Additionally, when new people join the organization and bring views from their previous companies, they also might have a differing opinion. Depending on how they assert that opinion, you might end up with two teams operating differently.

This has to change with AI though, right?

AI can certainly help but for it to be the most effective, we have to show it what good looks like first.

Alright, in the near term at least, what should we do?

1. Build a culture of curiosity within your team and encourage ongoing discussions with all your stakeholder groups. Stay as adaptable, both in processes and personally, as you can.
2. If your company is in the right place, open the conversation and clarify the customer/user. To help, bring a process map that shows the stakeholders at each stage.
3. If you must present data, aim to tie it to business initiatives or impacts beyond just the TA team. Positioning data in this way will show strategic value.

RecOps - The GPT

RecOps - Available in the OpenAI store and free to use.

Articles / Industry News

?? ?? Articles/Graphics/Podcasts/Posts On Our Radar (sorted by type - Bolded denotes individuals)

• Gem’s The future of recruiting is AI-first: are you ready? (article)
• hireEZ’s The history of AI in recruitment: From automation to agentic AI (article)
• TeamTailor’s How to create an effective career site (ebook)
• Gabe Horwitz’s 101 Recruiting Metrics (post)
• Beamery and Forrester’s Best Practices: Using AI In HR (report)
• Metaview’s How the Best Teams Run Hiring Intakes - Insights from Automattic & Miro (video)

?? Product News

• Ashby (AiO) - Feature Update: Job Postings Reporting
• Brighthire (Interview Intelligence) - Speaker lineup for Shine
• candidate.fyi (Candidate Experience/Scheduling) - Platform tuning and unification
• Gem (AiO) - Best Startup Employers List
• GoodTime (Scheduling) - Product Updates: February
• Greenhouse (ATS) - Feature: AI-Generated Interview Questions
• Jobvite (ATS) - Product Tour
• Lever (ATS) - Product Tour
• Metaview (Interview Transcription) - Integration: Loxo
• SmartRecruiters (ATS) - Product Updates: March

Permanent Articles

• Recruiting Operations: Dictionary & Resources

Events

Week of March 17th

• Recruitics and CollabWORK’s The Hidden Workforce Revealed: 3 Must-Know Recruitment Trends and Tactics
• TALK’s Talent Acquisition's Hidden Cost - Problematic Conflicts of Interests
• Kula and Lou Adler’s "Moneyball for HR!" – Reinventing Hiring with AI & Analytics
• hireEZ’s The Future of Recruiting - Agentic AI Demystified

Week of March 24th

• ERE’s Hiring with Purpose: Balancing Speed, Quality, and Candidate Experience in 2025
• JobSync’s Roundtable: Everything You Wanted to Know About AI in Talent Acquisition but Were Afraid to Ask
• Greenhouse’s AI in resume screening: What job seekers and employers should know and Product Demo
• Employ’s Supercharge Your Hiring: Discover the Power of Pillar [Live Demo]
• Ashby’s Building Internal Mobility: Unlocking Career Growth Within Your Organization

Week of March 31st

• Brighthire’s Shine

Week of April 7th

• AssessFirst’s Meet VOICE – The AI-Powered recruitment revolution

Week of April 28th

• ERE’s Recruiting Innovation Summit

Week of May 12th

• Ashby’s Ashby One - Speakers

Week of May 19th

• Gem’s Talent Summit

Week of June 2nd

• Talent Collective’s Talentsphere Summit. For an additional 10% off, use the code RECOPS.

Job Search

• Renovo Home Partners - Director of Recruiting Operations
• Relativity Space - Senior Manager, Talent Acquisition Enablement
• Atlassian - Senior Program Manager, Recruiting Programs
• Robinhood - Talent Acquisition Program Manager
• UGI Corporation - Recruiting Operations Coordinator
• Airbnb - Recruiting Business Systems Analyst

Here is the list of previously listed jobs, which may or may not be available.

Additional Resource

• We consolidated this section into job search resources on our Linktree

Boolean Strings for Specific ATS Job Search

We’ve consolidated our list of boolean search strings for RecOps professionals to make them more accessible for everyone. Check out the list here. Kaitlyn Elting also built a generator for you if you are worried about your attention to detail.

Thank you to Steve Levy for contributing so many beautiful and Gabi Preston-Phypers for QA help. Follow both of them for excellent boolean and sourcing content.

#YourNextHire?/ People Looking In the RecOps Community

Are you a RecOps professional looking for work? If you have 5 minutes, take the opportunity to complete this quick questionnaire. Not only will you be featured in an upcoming Roundup, it will also help us mention your name when people ask for referrals.

Here is a?Google Sheet View?for a list of people who were previously featured and are still looking.

?? Reminders and Disclaimers ??

• If you’d like to contribute a job, an article (one you found or wrote), or you are a company and have a product update you want featured, contact Jeremy Lyons.
• Please use this form if you or someone you know would like to be featured in our #YourNextHire section. The only condition is you are a RecOps professional.
• Disclaimer #1:?The views and opinions expressed in this article are those of the author, and they do not necessarily reflect the official policy or position of any other agency, organization, employer, or company.?Assumptions made in the analysis do not reflect the position of any entity other than the author.?As critically thinking professionals, these views are always subject to change, revision, and rethinking at any time.?They are not to be held in perpetuity.
• Disclaimer #2: We are sponsor-free. No company below has paid us to advertise their products or share their open jobs. If that changes, we will deliberately call out where we stand to benefit. Additionally, sharing these opportunities and information should not be read as support for these companies or their practices. Regarding jobs, we share these opportunities with the community and only post roles from the company's website. We encourage possible candidates to research each one, as their inclusion does not mean we support the companies or their values.

Until next week, Regulators ??