This Week in ITSM

?? ?? Greetings, ITSM enthusiasts! ?? Get ready to spice up your week with our latest edition of "This Week in ITSM"! ?? This week we're serving up a hearty dose of ITSM goodness, sprinkled with a touch of humor to celebrate National Tortilla Chips Day! ?? Stay tuned for curated insights, expert analyses, and perhaps a sticky situation or two. Don't miss out—subscribe now and let's make this week one to remember! ???? #ThisWeekInITSM #NationalTortillaChipDay #ITSMHumor ??

Freshworks Board Cancels CEO’s Performance Award of 6 Million Stock Units

Freshworks has attributed the revision in Mathrubootham's share-based incentives to macroeconomic conditions beyond the control of the company's leadership. These conditions have made it challenging to achieve certain milestones on the public markets, thereby diminishing the intended retention value of the CEO's performance restricted stock units - and it's gone ?? ?? ??

ServiceNow's New Approach to Talent

In the world of workforce challenges, the idea of a global skills shortage looms large, with 80% of CEOs citing skills gaps as a major threat to growth.

ServiceNow has entered into a significant partnership with the All India Council For Technical Education (AICTE), with the goal of training more than 10k students on ServiceNow within the first year, and 25k students ???? within three years. This collaboration will provide students with centralised learning opportunities and access to administrator and developer courses, as well as insights into emerging AI technologies. Get a full overview and read the full article here.

Number of the week: Did you know that 80% of global CEOs citing skill gaps as major threat to future business growth.

Happy 5th Anniversary ??

The AI Competence Centre in Darmstadt stands for innovation and revolutionizing service management solutions through AI, run by SERVICEWARE in collaboration with Technische Universit?t Darmstadt . The Centre's productive partnership with TU Darmstadt has catalyzed advancements in technology, nurtured talented individuals, and uncovered the possibilities of AI in service processes. This significant benchmark illustrates how technology's transformative potential, when combined with a shared vision, can revolutionize industries. Cheers to the next 5 years ??

The Tooth Fairy is NOT AMUSED ?? ??♀? ??

Let's take a small step outside our ITSM world ?? .... Recent reports that hackers hijacked three million smart toothbrushes to launch a distributed denial of service (DDoS) attack have been debunked by sources such as Bleeping Computer and Bleeping Media. Fortinet, the security company originally involved in the story, has admitted that mistakes were made. It has clarified that the toothbrush attack story was hypothetical and not based on actual research. While the toothbrush story may be fictional, it is an illustration of the growing threat landscape as IoT devices become more integrated into everyday life. With devices such as 'smart' toothbrushes now a decade old, the incident highlights the potential risks posed by seemingly innocuous devices and their impact on cybersecurity and economic stability.Kudos to ZDNET for sharing these news with us.

Honda's Way into the (IT) Future

CIO Online shared how American Honda Motor Company, Inc. is embracing digital technologies to transform into an all-electric vehicle company. With a focus on agility and innovation, the company is empowering its vast workforce to drive advancements. To support its manufacturing operations, Honda leverages advanced automation and robotics, powered by digital advancements. The company utilizes SaaS platforms and an AI strategy focused on generative AI to improve efficiency and employee productivity. This strategy encompasses comprehensive enterprise control, domain-specific applications, and collaboration with external partners. Recognizing the importance of a knowledgeable workforce, Honda prioritizes training to equip employees at all levels with the skills and understanding necessary to leverage AI capabilities across various operational areas. ?? Didn't we hear skills earlier?! ??

???? That's a wrap for this week's edition of "This Week in ITSM"! ?? As we bid adieu, let's not forget to celebrate National Tortilla Chips Day this weekend! ?? ?? We hope you've enjoyed diving into the latest insights and innovations in IT Service Management. Stay tuned for more curated content and exciting updates in the weeks to come! Until then, keep crunching those numbers and dipping into success! ????

#ThisWeekInITSM #NationalTortillaChipsDay #KeepCrunching ??