This Week in ITSM #28
In the mid-summer heat of July, amidst the sporting frenzy, we continue to bring you the latest insights into IT Service Management. Join us for another exciting week of innovative news from all corners of the ITSM world, including expert opinions and the latest book recommendations for your Sunday reads list. ?? ?? ??
Vulnerabilities Exposed in ServiceNow
Nearly 42,000 ServiceNow instances are affected by critical vulnerabilities that could allow an unauthenticated attacker to achieve full remote code execution (RCE).
The most severe, involves a "jelly template injection vulnerability in ServiceNow UI macros," which ServiceNow confirmed could let an unauthenticated user execute code remotely. ServiceNow released patches for hosted instances and hot-fixes for self-hosted customers who are urged to apply the patches promptly to protect against potential exploits.
Read the full story at our friends from The Stack here.
How Not To .... User Support
IT support is struggling, and the core issue is often a lack of emphasis on the user's digital experience. Our friends from CIO Online took a view on the challenges of balancing out technical skills and communication skills and how to transform user interactions. No further spoilers, click here to read the full article.
McKinsey's 2024 Book Recommendations
Every year, Raju Narisetti, the current Head of McKinsey Global Publishing, and his team compile the firm's book recommendation list based on input from 50 CEOs and other key players in various industries around the world. The list is made up of 90 books in 10 categories, ranging from fiction to top recommendation for personal development including "Outlive: The Science & Art of Longevity".
领英推荐
At the same time technology, particularly AI, was also featured prominently, reflecting current trends. This annual tradition aims to help readers grow and navigate the complexities of today's business environment - you may find your next Sunday read on the list.
Deskpro Secures New Funding
As newcomer in the Service Management world, software vendor Deskpro closed their Series A funding round led by Elsewhere Partners to technically enhance its help desk solutions and expand AI into capabilities. With the expansion and focus on the US market, Deskpro opens a new global headquarters in Austin and brings on board some new executives for the next phase of growth.
New Gartner SIEM Magic Quadrant
SIEM? Really? Yes Sir! ?? ... SIEM improves ITSM by providing enhanced capabilities for the detection, monitoring and response to advanced threats. This improves the security posture of IT services and their incident management processes. And this makes it worth to a look at the newly released Gartner Magic Quadrant for Security Information and Event Management.
Gartner’s analysis highlights significant shifts in vendor positions and the introduction of new players, with Splunk who recently got acquired by 思科 leading the pack. And as always, visit one of the vendor's websites of jump to Gartner for the full report.
That's a wrap for Week 28 of "This Week in ITSM." We hope you found our updates insightful and engaging. We'll be back next week with more in-depth coverage and fresh perspectives in the ever-evolving world of ITSM.
Product Owner of Report Builder (Actonic GmbH)
8 个月CISCO acquired Splunk! Wow. That's going to be interesting. A serious bet to keep the top-1 SIEM position. Would be interesting to see if IBM will make any major changes to QRadar roadmap. They have got an insane competitor for their SIEM solution.