This Week in ITSM #18

Welcome to the latest edition of our newsletter, where we bring you the top updates and insights from the world of IT Service Management! As May unfolds, change is once again on the horizon, with another CEO transition making waves in the industry. But amidst the shifting landscape, we're here to keep you informed and equipped with the latest developments, trends, and best practices in ITSM. Let's dive in!

$230 Million for Device42

The latest acquisition in the Service Management space Freshworks acquires US startup Device42, which specializes in helping companies manage their IT infrastructure. Device42 provides a comprehensive, real-time inventory of all IT assets, including hardware, software and network components, across systems ranging from mainframes to cloud-based services. Our friends from TechCrunch recently shared the news on their website.

A Fresh CEO ??

Girish Mathrubootham, founder of Freshworks, is stepping down as CEO and will transition to executive chairman. His successor is Dennis Woodside, former CEO of Motorola Mobility, will take over his role as CEO. Read on here at our friends from Reuters website.

Number of the Week: a recent survey from McKinsey reports that AI-driven automation can increase productivity by up to 40% and lead to cost savings of up to 60% in certain industries.

Atlassian Lauches Revo

This week Atlassian launched their latest innovation, Rovo, on their yearly flagship customer event in Las Vegas. Rovo integrates generative AI and large language models to enhance enterprise search and knowledge management, making information access from multiple sources more effective with Atlassian Intelligence. Additionally, its AI-driven analyses and specialized agents automate tasks and aid decision-making, facilitating both learning and search procedures with advanced capabilities. Keen to learn more? Check out this article on Forbes or browse to Atlassian's new released website.

Looking for weekend read?

Rather than being just a theoretical guide, the book Mastering ITSM is more of a hands-on companion that immerses you in practical exercises, case studies, and real-world scenarios. This in depth understanding will equip you with the capability to deploy best practices in ITSM, transcend typical ways through which a service function is usually run and take your IT department to greater levels of triumph. Enjoy reading! ?? ??

As we wrap up this edition of our newsletter, stay tuned for some exciting updates from two major ITSM shows happening in Las Vegas. We'll be bringing you the highlights and key takeaways from these events, so be sure to keep an eye out for our next edition. ??????

Until then, stay informed, stay curious, and keep innovating!