Wednesday Reason
Good Morning Friends,
Wednesday has arrived to Greet You Good Morning. What choices have you made to make your week prosperous. The message is about customer service today; but goes much deeper with each decision we make. Each of us have the opportunity to change our lives at any point and time to what ever we need to make it the Best it can be. I like to believe that what ever is meant to happen in our lives is going to be and that everything happens for a reason. Have the day of your dreams by choosing to make things happen.............
Enjoy the inspiration and quotes.
We all create the person we become by our choices as we go through life. In a real sense, by the time we are adults, we are the sum total of the choices we have made.
Eleanor Roosevelt
I am not and never will be perfect. I am not always as honest, respectful, responsible, fair or as kind as I should be. All I can do is what I should do: strive every day, with every decision to be the best person I can be. I don't expect to be perfect but I know I can be better.
Michael Josephson
Great Customer Service Is A Choice
No one can MAKE or FORCE you serve customers well. That's because great service is a choice.
Harvey Mackay, author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.
He handed my friend a laminated card and said, "I'm Wally, your driver. While I'm loading your bags in the trunk, I'd like you to read my mission statement."
Taken aback, Harvey read the card.
Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, "Would you like a cup of coffee? I have a thermos of regular and one of decaf."
Harvey said jokingly, "No, I'd prefer a soft drink."
Wally smiled and said, "No problem. I have a cooler up front with regular and Diet Coke, water and orange juice."
Almost stuttering, Harvey said, "I'll take a Diet Coke."
Handing him his drink, Wally said, "If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today."
As they were pulling away, Wally handed Harvey another laminated card, "These are the stations I get and the music they play, if you'd like to listen to the radio."
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
"Tell me, Wally, have you always served customers like this?"
Wally smiled into the rear view mirror. "No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer , on the radio one day. He had just written a book called "You'll See It When You Believe It". Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself.
He said, "Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd."
"That hit me right between the eyes," said Wally. "Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle.
I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more."
"I take it that has paid off for you," Harvey said.
"It sure has," Wally replied. "My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action."
Wally was phenomenal. He was running a limo service out of a Yellow Cab.
I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
--- Author Unknown --- Submitted by Kartik Bodawala --- India
Regular or Unleaded
A flying saucer landed at a gas station on a lonely country road. The two space aliens inside seemed completely unconcerned about detection; in fact, the letters "UFO" were emblazoned in big, bold letters on one side of their shiny craft. As the station owner stood and gawked in silence, paralyzed with shock, his young blonde attendant nonchalantly filled up the tank and waved to the two aliens as they took off.
"Do you realize what just happened?" the station owner finally uttered.
"Yeah," said the blonde attendant. "So?"
"Didn't you see the space aliens in that vehicle?!"
"Yeah," repeated the blonde attendant. "So?"
"Didn't you see the letters 'UFO' on the side of that vehicle?!"
"Yeah," repeated the blonde attendant. "So?"
"Don't you know what 'UFO' means?!"
The blonde attendant rolled his eyes. "Good grief, boss! I've been
working here for six years. Of course I know what 'UFO' means
'Unleaded Fuel Only.'"
Have an amazing day....Remember the Choice is yours to make!