Webinar: Mastering Conversational AI in Customer Service
Recently Klarna, a Swedish fintech company reported on their enormous success with deploying an AI Assistant. Their chatbot ended up handing 2/3 of their customer service calls and is projected to generate $40M in profit for the year. This created a shockwave of sorts in the traditional call center industry. Success with Conversational AI is not a guarantee. For every Klarna, there are numerous examples of failed deployments.
Join us in this one-hour educational webinar as we explore what it takes to bring together a successful Conversational AI solution for Customer Service.
Topics covered include:
When:
March 21st @ 10.30AM CST
Registration Link:
Co-Founder of Altrosyn and DIrector at CDTECH | Inventor | Manufacturer
11 个月The success story of Klarna's AI Assistant underscores the transformative potential of Conversational AI in customer service. You mentioned the significant impact on call center operations, reminiscent of previous disruptions in traditional industries by technological advancements. Considering the complexities of deploying Conversational AI at scale, what strategies do you believe are essential for mitigating the risks associated with failed deployments, particularly in ensuring seamless integration with existing customer service processes and workflows?