If we reverse engineer great CX, these 3 things are at its core…
Do you have the “CX trifecta”??
We explore the powerful trifecta that leads to great CX – the right partnerships, the right employee culture, and the right data. We look at the benefits of CX vendors in claims management, how EX can lead to lower attrition rates and skill retention, and what KPI data can be leveraged to increase customer satisfaction, enhance business intelligence, and measure contact center effectiveness.
How the Right CX Partner Can Help You Navigate a Busy Summer of Auto Claims
The desired result of any CX program is happy, loyal customers. So, how do you get there? Here are the 6 ways that CX partners can enhance your claims management experience in peak seasons…?
Explore the benefits: https://www.itelinternational.com/insights/how-the-right-cx-partner-can-help-you-navigate-a-busy-summer-of-auto-claims/?
itel’s Focus on the Employee Experience Leads to Lower Attrition, Better Performance, and Skills Retention
Great CX can only happen when contact center employees feel engaged and supported. Read how itel’s focus on EX lowered attrition, improved performance, and secured a Stevie award for Customer Service Employer of the Year…?
KPI Series Landing Page (CSAT, AHT and I will add the latest to the page FCR)
How can you unlock customer satisfaction? What metrics can measure how well your contact center is performing? Find out the benefits and limitations of metrics like CSAT, AHT & FCR…?
Check out our slideshow: https://www.itelinternational.com/unlocking-customer-satisfaction-slideshow/?
The 5 Ways We Use CX Data
One of the pillars of operational excellence is data. Data driven organizations are 23x more likely to acquire new customers. So, what 5 ways can data be used to supercharge your CX???
Come evolve your CX with itel. Contact our team to get started: https://itelinternational.com/contact-us/