We Love Our Customers!

Hapag-Lloyd’s Customer Experience Survey was launched on April 20th and we are looking forward to receiving feedback from our selected panel of customers on how likely they are to promote Hapag-Lloyd as their carrier of choice! Our customer service teams at the Quality Service Center in Atlanta, GA have been proactively calling our customers over the past several weeks to gauge their satisfaction with our service. To date the teams have made over 6100 calls to over 3300 customers!

One of our valued customers, Mid America Overseas, told us in one of our proactive calls, that Hapag-Lloyd is doing great and they really appreciate how easy it is to get in contact with us.

Patrick Smith, Senior Coordinator on our Chemicals Segmented Vertical team stated, “As a representative at Hapag-Lloyd I feel we have the unique opportunity to get to know and understand our customers and their business on a more personal level. Being able to work one-on-one with Mid America Overseas and knowing the challenges we all face in the current industry climate allows for a more personalized approach to problem solving which makes seeing growth in our partnership even more satisfying.”

If you received our Customer Experience Survey please make sure to complete it at your earliest convenience. Your feedback is very important to us, and we want to prove how we CARE, we MOVE, and we DELIVER! We strive for a score of 10 in all categories and look forward to the continuous feedback we receive from our valued customers! Don’t forget, for every completed survey response we receive, Hapag-Lloyd will donate $5 to Ukraine relief. THANK YOU!