We Love Our Customers!

Our customer service teams at the Quality Service Center in Atlanta, GA have been proactively calling our customers over the past several weeks to gauge their satisfaction with our service. To date the teams have made over 5800 calls to over 3200 customers!

Midori Gilbert, Import Coordinator in our retail segmented vertical team, spoke with a partner at Nippon Express who emphasized how much they appreciate Hapag-Lloyd’s great service! Midori stated, “As an import customer service representative, I take calls and speak with customers closely to help resolved their issues. It is always great to work with Nippon Express as their staff is always helpful, friendly, and timely in their responses. These qualities are valuable in companies and I look forward to building stronger business relations with Nippon Express.”

Our teams are always looking for synergies and collaborative ways to work with our customers so that we can deliver on our customers expectations of providing high levels of valuable service.

Our Customer Experience Survey will be launched this month, and we want to prove how we CARE, we MOVE, and we DELIVER! We strive for a score of 10 in all categories and look forward to the continuous feedback we receive from our valued customers! THANK YOU!