We Are Looking for Candidates for the Following Positions: Database Engineer and ITSM Service Desk Specialist (Dispatcher).

Database Engineer

We are looking for a qualified Database Engineer to join our dynamic team. In this position, you will be responsible for coordinating and executing complex activities related to DBE/DBA support and development of critical business applications. You will be an integral part of ensuring the smooth operation and performance of our database systems.

Responsibilities:

• Utilize your expertise in SQL Server administration, management, and performance tuning to optimize database performance.
• Effectively manage competing priorities and find solutions using your experience, judgment, and knowledge.
• Administer and configure relational databases (Oracle & Microsoft SQL) as a DBA/DBE, ensuring data integrity and security.
• Collaborate on IT projects and contribute your valuable technical expertise to enhance our systems.

Qualifications:

• A Bachelor's degree in Information Systems, Computer Science, or a related technical field is essential.
• A minimum of 5 years of hands-on experience administering and configuring relational databases (Oracle & Microsoft SQL) as a DBA/DBE is required.
• In-depth knowledge of TSQL and SQL/PL development is crucial for effective database programming.
• Prior experience in administering and configuring Microsoft server operating systems is a plus.
• The ability to apply your knowledge of information systems in a practical setting is essential.
• Strong communication skills, particularly the ability to explain complex technical concepts clearly and concisely, are paramount.
• Fluency in English (Upper-Intermediate level) and Russian is required.

• A certificate of excellence related to Oracle or Microsoft SQL database administration is a valuable asset.

Please send your resume to [email protected]

ITSM Service Desk Specialist (Dispatcher)

We are looking for a skilled ITSM Service Desk Specialist (Dispatcher) to join our dynamic team. In this position, you will be responsible for user support and troubleshooting in ITSM Service Desk systems, handling a high volume of requests efficiently and effectively.

Key Accountabilities:

• Provide user support and troubleshooting, managing not less than 2500 requests per month in ITSM Service Desk systems, preferably ManageEngine Service Desk Plus.

Experience & Education:

• A minimum of 1 year of experience working as a call center operator or dispatcher is required.
• Experience in the allocation, categorization, and prioritization of incoming IT requests is essential.

Skills & Abilities:

• Knowledge of typical IT services, including desktop support, software delivery, digital communications, enterprise infrastructure and applications, and service desk operations.
• Understanding of the IT services management model based on ITSM methodology in accordance with ITIL or COBIT recommendations.
• Advanced knowledge of information technologies, computer and office equipment, and software.
• Excellent verbal and written communication skills.
• Fluency in English (Upper-Intermediate level) and Russian is required.

Certificates:

• ITIL Foundation certification is required.
• COBIT 5 Foundation certification is optional but considered a valuable asset.

Please send your resume to [email protected]

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