We are hiring a Store Manager - Hypermarket at Retail Sector

Overview:

As a recruitment company, we are looking for a Store Manager for our client, a prominent organization in the retail industry with a well-established hypermarket chain in Libya. Renowned for providing top-quality food products and a superior shopping experience, our client seeks a candidate with strong leadership skills, a deep understanding of retail operations, and a customer-focused approach. This is an exciting opportunity to join a respected brand and contribute significantly to the success of their hypermarket operations.

Job Summary:

The Store Manager is responsible for leading and managing the daily operations of a large hypermarket, ensuring exceptional customer service, operational efficiency, and achievement of financial targets. This role requires strategic planning, people management, and a customer-focused mindset to create a positive shopping experience, drive sales, and maintain high operational standards.

Duties and Responsibilities:

• Oversee and ensure smooth operations across all store departments (e.g., grocery, electronics, clothing).
• Monitor and address performance metrics, maintain high standards for cleanliness, stock, and organization.
• Implement and enforce store policies, procedures, and health and safety guidelines.
• Promote a customer-focused culture by setting service standards and training staff in customer service best practices.
• Promptly resolve escalated customer complaints to enhance satisfaction and loyalty.
• Analyze customer feedback and apply strategies to improve the shopping experience.
• Set, track, and achieve sales and profitability targets for the store.
• Collaborate with merchandising and marketing teams to implement effective promotions.
• Monitor competitor activities and adjust store operations to maintain a competitive edge.
• Manage inventory levels, conduct audits, and coordinate with suppliers to ensure optimal stock availability.
• Work with department heads to maintain attractive and accurate product displays.
• Oversee ordering, stocking, and inventory processes to minimize shrinkage and avoid overstocking.
• Recruit, train, and lead a high-performing team while fostering a positive work environment.
• Conduct performance reviews, set expectations, and provide feedback for continuous growth.
• Implement effective scheduling and staffing practices across all departments.
• Develop and manage the store’s budget, control expenses, and ensure profitability.
• Prepare financial reports on sales, expenses, and other metrics for senior management.
• Manage payroll costs and ensure budget compliance.
• Implement loss prevention strategies to minimize shrinkage and protect store assets.
• Coordinate with security to ensure a safe environment for customers and staff.
• Conduct audits to ensure compliance with security and company policies.
• Maintain accurate records for sales, inventory, and employee performance.
• Utilize data analytics to inform inventory, promotional, and staffing decisions.
• Ensure compliance with company policies, legal, and regulatory standards.

Requirements and Qualifications:

• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
• Experience: Minimum of 10 years of retail management experience, with at least 3 years in a managerial role within a hypermarket or large-format retail store.

Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Solid understanding of inventory management, merchandising, and loss prevention.
• Exceptional customer service and interpersonal skills.
• Proficient in retail management software and MS Office Suite.
• Analytical mindset with experience in financial and budget management.

Job information:

Job Title: Store Manager - Hypermarket

Sector: Retail

Location: Tripoli/Libya

Workdays: Saturday to Thursday

Working Hours: 08:30 to 15:30

Salary: Will be discussed during the interview.

?? To apply please submit your resume to the following email address:

?? [email protected]