We Can't or We Won't? They Won't or They Can't?

When I teach and interact with TapRooT? Root Cause Analysis course attendees and when I work with management of the attendees, I often hear opposing phrases like:

1. "Management won't give us the time to do a proper root cause analysis" or "I don't have enough time in the day to perform a proper root cause analysis."

2. "Management does not know what a good root cause analysis report should have in it" or "Reports sent to us to be reviewed are incomplete and need information revised."

3. "Management does not support effective corrective actions because of cause and time" or "Corrective actions are not supported because the investigation did not warrant the risk."

These are just a few things that I hear daily. Interesting when I hear these barriers:

1. I hear self-imposed barriers.

2. I hear opportunities for root cause analysis investigators to clearly show what the true incident was and how it impacts the business. Did you just lose a thrust reverser or did you have substantial non-production time because of the damaged thrust reverser.

3. I hear the opportunities for management to get engaged in good root cause analysis investigations in order to understand their own expectations and roles when reviewing reports and approving corrective actions.

4. I see opportunities to open up positive discussions to determine true barriers verses perceived barriers.

Look at your unwritten organizational chart. Look at your perceived verses real barriers. Find your neutral management and get them to support you. Get your company to understand how TapRooT? really works and establish each person's role and accountability. At the end of the day just talk to each other.

This is a great tool to help with the task above. Now get TapRooT?ing and change the world or at least change your own backyard.

https://www.who.int/workforcealliance/knowledge/toolkit/33.pdf