Ways Tomorrow’s AI Will Differ From Today’s Chatbots

With the growing trend of AI tools and chatbots like ChatGPT, it is clear that the future of Artificial Intelligence (AI) is bright. But have you ever considered what the future AI will be like? Of course, it’s going to be better and smarter than the current one, but how? Let’s have a look at the same.

Chatbots will be more human-like – One of the most common things that we all feel are going to come our way in the future is that the conversations with AI will be more human-like. This can be possible with the help of advancements in NLP and ML that are propelling chatbots toward a future where their conversations closely mimic human interaction. So, we can experience more natural and engaging interaction with chatbots in the future, making a huge impact on overall improved user satisfaction.

Deep customer insights – With the advancement in the AI chatbot technology and growing sophistication indicates that the future chatbots may be able to analyze vast user data troves to gain insights into individual preferences and behavior. With the help of these advanced and personalized insights, chatbots can better offer highly personalized responses and recommendations.

Use of AI in contact centers – AI chatbots are commonly used on websites where they can help solve some common queries of visitors, but the future is bright for these chatbots as they can be also implemented in contact centers to reshape user experiences. It becomes possible with the help of their ability to manage routine inquiries with swift precision. Of course, the involvement of humans will still remain crucial for complex and sensitive interactions. The combination of human touch and AI bots will possibly lead to a new era where fully autonomous contact centers are a reality.

Voice bots will be mainstream – In the current world, we all know that voice assistance is more preferred than text chats. This is why professionals are constantly working towards improving the ability of bots for voice assistance. Many TV channels are already using AI-based TV anchors to AIR their news online. This is a great sign. The trend of voice bots will help empower users to interact with chatbots using voice commands, further expanding their utility.

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