Ways to build human-first AI products
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When Denise Stokowski , Gainsight 's Senior Vice President of Product Management, takes a stroll through her neighborhood, it’s not just a simple walk with her dogs. It's a moment to connect with her community, whether she's running into a yoga instructor, chatting with the tech-savvy couple a few doors down, or meeting a local doctor. It's these small, human moments that reflect Denise's approach to building customer experiences powered by AI: focusing on connection and empathy.
At Gainsight , Denise Stokowski leads a team that is laser-focused on making business more human. Through AI, they streamline processes to allow customer-facing teams to spend less time on repetitive tasks and more time fostering real connections with customers.
But what does it mean to build AI products with a human-first approach?
Denise Stokowski shares how Gainsight is flipping the script on AI. Her team is harnessing the technology to support, not replace, the human touch, creating better experiences for everyone involved, from business owners to end users. By understanding the needs of customers, they craft AI-powered journeys that prioritize human values and empathy.
As Denise Stokowski puts it, "We own the customer journey. And this includes multiple people. So, this is where the humans come in".
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Through AI, Gainsight is able to fine-tune this journey, adapting to the unique needs and goals of both businesses and customers. But it’s not just about efficiency. Denise Stokowski explains that AI opens doors to new possibilities by identifying patterns that humans might miss and by making connections that drive meaningful outcomes.
The goal is not just to streamline processes but to empower individuals, allowing them to focus on their strengths while leveraging AI to tackle the rest.
Looking to apply this approach to your own work? Denise Stokowski has shared three actionable strategies for building human-first AI products in our full blog post. These are the game-changing insights your team needs to balance the power of AI with the empathy and connection that drive real impact.
Get the full breakdown of these strategies in our blog and start transforming how your team builds with AI: https://bit.ly/3XhwJ7Z