A way to set up IT-Governance

No doubt, IT-Governance is important as it aims to improve outcomes of IT-investments for the business. For example, it should help to

-?????????Establish a uniform approach and clear processes

-?????????Install transparent organization, committees and procedures

-?????????Create (internal) customer orientation and deliver the best possible service

-?????????Focus on business purpose and value creation

-?????????Ensure ongoing improvements

There are multiple ways to establish IT-Governance in a company. One possible way to setup governing structures is to use ITIL v4 practices (ITIL 4 | IT Process Wiki (it-processmaps.com)) and guidance:

At the core of ITIL v4 resides the service value system with the 4 dimensions:

-?????????Organization and people

-?????????Information and technology

-?????????Partners and Suppliers

-?????????Value chains and processes

Those dimensions are important checks if the right focus is implemented with each practice and the interfaces and handovers are well defined.

How can a possible approach look like to establish IT-Governance?

-?????????Identification of the "hot spots" of interaction between IT and business in the company

-?????????Concretization of the role of IT in company-specific value creation

-?????????As-is survey of existing IT practices (ACTUAL)

-?????????Prioritization of practices according to defined criteria, possibly clustering (TARGET)

-?????????Gap analysis ACTUAL and TARGET

-?????????Creation of a roadmap and time schedule

-?????????Implementation according to the roadmap accompanied by organizational change management measures

The beauty of ITIL v4 is that all important areas to look at are listed and it focuses on value creation.

#itgovernance #itilv4