The way that large organisations are structured is fundamentally flawed.

The way that large organisations are structured is fundamentally flawed.

With the birth of the Industrial age came specialisation, this obviously started in manufacturing e.g. The Model T Ford.

What does this mean for today's organisations?

• Organisations are split up into various department dependent on what specialist function they perform, e.g. Accounting, Sales, Admin, IT etc.
• Sadly, what we find is this structure of separation leads to ignorance, no-one know what other departments really do because they are all focused on their own tasks within their department.
• The upside is that it creates trust, as the sales department you trust the accounts department to collect the money from the sale and pay your salary.
• The big disadvantage with this structure is you end up with “blind staff” who work well, they may be very good at doing what is in front of them but there is only a few people who know what is really going on.
• If the organisation does not have exceptional leaders and communicators, then the organisation will slowly deteriorate……….

How does it deteriorate?

• As the organisation develops/grows individuals become more ignorant as they are more and more focused on their tasks, these tasks seem to get more complicated and challenging which increasing the stress levels.
• Often in challenging times (like now) people are laid off and extra pressure in placed on fewer team members (the most common reaction for Leaders of organisations in challenging times is always to fire staff).
• This of course now breaks the trust the employees naturally had in the organisation. Moral collapses, staff become uncertain of their future, individually focused, speculate that the organisation is only interested in profits, have irrational ideas about other department and a toxic culture can result.

Without a good leader this situation will deteriorate further.

The only solution is to bring everyone in an organisation together and train them on essential skills. Initially the best results come from communication training. It opens up the understanding again and starts to build trust in the organisation.

Even if it is a simple understanding that Management care enough about staff to spend money to develop and help them.

Staff go back to the realisation that customer service is the top priority in any organisation and the culture shifts from an internal focus to an external focus, the customer.

Our Findings

1. Organisations who have a culture of training need it the least whereas organisations that don’t train, don’t think they need to spend money on essential skills training have a toxic work culture and spend millions on recruitment fees because no-one can stand it for too long.
2. The end of the cycle is when organisations need Anti-Bullying and Harassment training. Something has gone wrong, there is a case that has gone to court and now the organisation feels they need training…..
3. It always pays to be proactive and plan, 2 signs of great Leadership. We always need to keep learning in an everchanging world.

VIRTUAL AND ONLINE LEARNING OPPORTUNITIES ARE AVAILABLE

As Australia’s specialist corporate training company, we now offer an extensive selection of virtual and online training courses too.

If you would like to speak about your training needs please call our friendly team on 1300 766 186 or you can fill out our online enquiry form.