Be wary of the power of 'Why?'
Paul Matthews
Learning & Development Expert. Strategist, Author & Speaker. Architect of the People Alchemy Learning Workflow Platform. Helping L&D Professionals Make a Difference.
Imagine you see someone, a colleague, a friend, even a partner, doing something wrong, and it matters to you. Or they fail in their task and that matters to them.
Perhaps you don't have to imagine it :-)
We are often tempted to ask 'Why?'
Whenever you ask someone why they did something, you are inviting them to justify their actions and, in their mind, this actually reinforces the behaviour.
Rather than ask why someone did something that turned out wrongly, ask them what they were trying to achieve.
This is a very different question and far more useful. Then together you can formulate a different action that would get the result you both want.
On the other hand, it is good to ask 'why' someone did something that turned out well, as this will reinforce the desired behaviour.
Be wary of the power of 'Why?'
"Why do you read these tips?" :-)
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2 年Encourage colleagues to ask WHAT questions rather than WHY? Asking WHAT questions increases their self awareness, helps them focus on what to do, which promotes personal growth and promotes the health and wellbeing of the individual and the team. Let’s focus more on WHAT rather than WHY!