Want round the clock service with zero hassle?

The simple answer... Automation!

Many factors can shape the customer experience at holiday parks and hotels, but one of the most impactful is the check-in process. From the moment guests arrive, the check-in experience influences the first impression of your business and sets the tone for their stay. A smooth, efficient, and welcoming check-in can create a sense of comfort and ease, whereas a slow or confusing check-in can lead to frustration and impatience. It is crucial to ensure that the check-in process is as seamless as possible, providing guests with a positive start for an enjoyable and memorable stay.?

Busy lobbies?

Hotel and holiday park lobbies can become crowded, particularly during peak seasons like the upcoming October half-term or Christmas break, as well as during typical check-in and check-out times when guests aim to maximise their time on site. But what happens when guests arrive at off-peak times or outside of regular hours??

While guests often arrive at standard times, it’s not unusual for them to show up at various hours due to factors like traffic, flight schedules, or travel delays. This can be especially challenging if there's limited staff available to assist them, creating a stressful situation, especially for larger groups or those arriving after long journeys. At off-peak times, a single working member of staff might be handling other tasks or requests, causing delays even when the lobby isn't crowded.?

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Introducing automation for 24/7 availability?

The ideal solution to these challenges is to implement automation in the check-in process. AI and RPA technology combine to create a seamless and stress free experience for guests. This solution is 100% customisable and has the capability to integrate with your existing systems, so there is no downtime required. The data from your internal booking system is extracted and pushed through to an OS platform that is accessed via a kiosk, which is available via our partner company.?

Since this automated solution is powered by technology rather than staff, it operates independently in the lobby, providing seamless service without the need for human supervision. This means guests never have to wait for staff availability, as the kiosk is always ready to assist. With no restrictions on operating hours, the automated check-in kiosk ensures a smooth check-in experience, anytime day or night.?

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The benefits of 24/7 operations?

Automated check-in solutions bring a host of advantages to hotels and holiday parks, including,?

Reduced queue times ?

While staff may still be needed during peak hours, the combination of manual and automated check-ins is unbeatable. Many guests are comfortable with technology and may even prefer the convenience of a kiosk over traditional desk interactions.?

Reduced pressure on guests ?

Automation helps ease the stress of checking in, especially when queues are long. Guests can take their time at the kiosks without feeling rushed or pressured by the addition of waiting staff or guests.?

AMPR integration ?

For guests arriving by car, automated kiosks can streamline parking validation. This allows guests to enter their details during check-in, further reducing wait times and making the process smoother.?

Upselling opportunities ?

If your hotel or holiday park partners with local businesses, automated kiosks can offer guests discounted services, encouraging them to explore local amenities. This helps guests plan in advance, reducing the need for staff recommendations during busy periods.?

Travel instructions and directions ?

When guests need to navigate to another location within the property, kiosks can provide clear, visual directions, which can be easier than remembering verbal instructions. This is especially true during late night or early morning check-ins.?

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The future of check-ins?

As the hospitality industry continues to expand, maintaining a seamless guest experience is becoming more important than ever. With guests increasingly seeking convenience and efficiency, delivering a smooth and hassle free stay is crucial for earning positive reviews and encouraging repeat business. Automated check-in kiosks play a vital role in achieving this, offering a modern solution that streamlines the entire check-in process, significantly reduces wait times during peak hours, and allows guests to bypass long delays. With 24/7 availability, automated check-in kiosks ensure that guests arriving outside of typical hours can still check in quickly and effortlessly. This ability to offer consistent, high quality service, and leave a positive impression for all guests, regardless of arrival time, will continue to remain vital for the future of travel.?

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Conclusion ?

If you’re looking to provide your guests with seamless, round the clock service without the strain of hiring additional staff or stretching your existing team, automation is the way forward. With its numerous benefits and the ability to maintain high service standards even during off-peak hours, automated solutions offer a practical and modern approach to enhancing the guest experience. Integrating automation into your hotel or holiday park is more than just a technological upgrade, it’s a strategic investment in creating a smoother, more enjoyable stay for your guests while optimising your operational efficiency. By embracing this change, you can ensure that every guest starts their visit on a positive note, setting the stage for an exceptional experience from check-in to check-out.?

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Want round the clock service with zero hassle? Find out more here.