Want To Be More Efficient and Productive? Automate More of Your Business

I don’t want to pass up the opportunity to share an article I read about Automating More of Your Business. Here are a few highlights:

Imagine how much more productive and efficient you could be if you could take all of the repetitive, routine, manual work out of your day. Imagine if that kind of work were simply done for you, freeing you up for the value-added work that drives success for you, your business, and your customers. A growing number of companies are going beyond simply imagining it.

Automation for every team

Efficiency, productivity, and cost containment are top priorities for business leaders. MuleSoft helps organisations automate and integrate work across every business function and system, so you can focus on the things that grow your business.

Many knowledge workers waste a lot of time manually entering and retrieving information between multiple systems as part of a multi-step, manual process. This is not the best use of a person’s time, and could erode morale and employee engagement.?

Business automation can be applied anywhere, and everywhere

You don’t need to understand how automation works. You just need to understand its impact and how powerful it can be. Here’s how different departments can use automation to reduce manual processes, cut costs, reduce inefficiencies, and serve customers and employees better:?

Finance and accounting

Automating financial planning and accounting functions frees up time for more strategically important things like analysis, strategy, and collaboration with stakeholders. One example, accounts payable. Data capture is automated (no more digging through miles of spreadsheets), invoices are automatically matched to relevant documents, and approvals are routed. This is not only more efficient, it reduces the risk of errors.?

Marketing

There is no value in having to press “send” on every email, campaign, or social-media post you create. By?automating marketing , you can target customers with automated messages across multiple channels. The best tools help you identify your audience, design the most relevant content, and automatically trigger actions like offers based on schedules and customer behavior. These efforts can then be aligned with a?customer relationship management (CRM) system .??

Customer service

It doesn’t take a human to answer basic questions like “How do I reset my password?” or “Where’s my order?” Chat bots, voice bots, and self-service are already in wide use, freeing up agents to help customers navigate more complex service situations. Next-generation service automation, using AI, augmented reality, and the Internet of Things (IoT), can predict service events and resolve them through digital channels. And it can give customers a total view of?service activity for self-service support and automated monitoring.?

Leaders need to consider business automation a strategic asset

Like other digital transformations, the success of end-to-end automation relies on cultural changes driven from the top and executed in each function. Training, incentives, and key performance indicators are all essential.?

Want to know more? Head on over to the full article here for more ideas and perspective. Afterwards, why not drop me an email to share your thoughts at [email protected]; or call me on 0467 749 378.

Thanks,

Robert