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? Find someone who speaks fluent English and can engage people

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Job Opportunities for Customer Service Representatives

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As a Customer Service Representative and face of our Company, you will be answering in-bound calls from UK Based Customers in proficient English (Preferably British Accent).

Flexible to work in the Late Evening and Night Shifts. Minimum Shifts are for 9-10 hours (Office based job only)

Job Requirements:

? Pick-up and Drop-off bookings.

? Take secure payment instructions from the customer over the phone.

? In case of an issue from both sides escalate the complaint to relevant. department and seek guidance on priority basis keeping the fact that customer is always right.

? Swiftly handle Queries/Grievances from Drivers. In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.

? Take instructions from the customers for a specific vehicle as per his/her requirement.

? Offer customers with timely and error-free pricing.

? If required, amend, and cancel active bookings on customer's request, do as for reason and provide a solution where required.

? Liaison with UK Office i.e. Supervisor and Shift In-Charge to resolve any queries which may come up.

? Always meet a High Level of Customer Service and Satisfaction.

? Handling customer complaints and feedback in an efficient manner can and will increase our business volume.

? Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.

? Pickup and Drop-off should always be accurate to maintain High-Quality standards.

Apply now at [email protected]

For more details call 051 2374740 - 0347 5594468 & Email us at [email protected]

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