Walmart's best training session!

Years ago, Sam Walton, founder of the biggest retailer?in the world, opened a new training program for Walmart employees and ensured he took the first slot in every training session.

Most people expected Sam to speak about the company's history, values, sales, and customer service. But instead, Sam shared a short, simple, and personal account.

“I’m the kind of person who goes to a restaurant, sits at the table, and patiently waits while the waiter does everything but take my order.

I go to a shop and wait silently while the employee behind the counter finishes the conversation with the colleague before taking my payment.

I’m the kind of person who goes to a gas station and never honks but waits patiently while the employee finishes his newspaper read.

I’m the kind of person who explains to a supplier his urgency in getting a specific product and does not complain after receiving it three weeks later.

I’m the kind of person who enters any commercial establishment?and seems to be begging for attention, a smile, and for the employee to do me a favor.

And now you must think that I’m just a nice, calm, relaxed, quiet, patient person. But you are wrong!

Know who I am?

I’m the customer who will never come back!

And then I have fun. Watching these companies spend millions of dollars on marketing and advertisement to try and make me return to them.

When I was there already, all they had to do was a simple, cheap, and easy thing: treat me with a bit of courtesy.

There is only one boss: THE CUSTOMER. And they can fire everyone in the company. From the employee to the Chief Executive, simply by taking their money elsewhere.”