Waiting list feature of Wellyx is becoming the favorite of spa owners

We all know spa owners have a lot on their plate that can be hard to manage. But, spa owners using Wellyx don’t struggle with managing customers and operations. Do you know why? Wellyx provides a waiting list that keeps customers in the queue to “hear soon.” What makes this feature so favorable is the ease and automated customer management without the fear of losing them.?

The waiting list feature of Wellyx builds momentum to keep spas in motion with queues of people waiting for their services.?

Since customers can request services or appointments, a waitlist caters to them on a priority or first-come, first-serve basis. A waitlist simplifies booking and customer management within a limited spa space. As a result, a fully booked calendar and space do not pose a threat to potential customers.?

Let’s take a closer look at why spa owners love using the waitlist feature. Make sure to read the newsletter till the end!?

Why Spa Owners Like Wellyx’s Waiting List Feature?

If spa owners prefer using the waiting list feature of Wellyx, it is undoubtedly for a solid reason. Spa owners always dream of having a fully booked calendar and hassle on the floor. Because they know time is money with a completely scheduled calendar. With Wellyx, managing excessive customers is easier. See how spa owners take advantage of this feature to its fullest!?

Easy handling of the overflowing customers

Spa owners can easily handle overflow customers by adding them to the waitlist. The waiting list feature makes it all more manageable since there are limited resources, spa therapists, and spaces. They can easily limit the number of bookings while adding the rest of the customers to the waiting list.?

Treating your waitlisted customers on a priority and first-come, first-serve basis is simpler and easier– You have complete control over your waiting list.??

Additionally, the owner or system can manually and automatically manage the customer on the waitlist. Once a slot gets empty, a waitlisted customer is added to the scheduler to book and avail of the services. A waitlist feature also relives customers' FOMO spirit as they wait in the queue to get into the spa.?

Ongoing communication?

Rather than making them wait in the blind alley, it provides communication mediums to notify them about their turn. Through email, SMS, and notifications, waitlisted members can stay in the loop. Additionally, the waiting list feature notifies one person or everyone on the list about bookings and time before service. By doing so, customers can expect to hear about reopening booking slots from the spa.

Managing no-shows and last-minute cancellations?

In case of last-minute cancellations or no-shows, the staff notifies the first waitlisted customer to book for services. Additionally, they can quickly fill the slot sequentially or on a top-price-payer basis. Spa owners have the freedom to manually or automatically manage the next customer on the waitlist. As a result, they are able to fill empty or free slots by leveraging the waiting list feature.?

Increase in revenue and profitability

Using Wellyx’s waitlist management feature, spa owners can require customers' card details to enroll them in the waitlist. Additionally, they can set up a percentage of 0-100% of the total invoice to be paid in the first place. Collecting a small portion of the total amount allows the merchant to treat the customer as a priority. Besides, it increases revenue and profit without losing customers.

Improves productive hours?

Spa owners can relate to the unbalanced hours of productivity and leisure time. With Wellyx's waiting list feature, they can easily achieve the perfect balance. They can set specific limitations on catering to the customers using the waitlist time brackets and time before service. This way, they can improve their productive working hours while having proper time off to relax until the next booking slot.?

Final Takeaway

The reason why the waiting list feature of Wellyx is becoming the favorite of spa owners is justified. The ability to customize and manage an excessive number of customers saves spa owners from stress and overcrowded spas. Lastly, they can smoothly handle the bookings by limiting the number of bookings per slot. This way, Wellyx offers ease and value to its spa business owners. This is what makes Wellyx their favorite and most reliable software solution.?