Voted the third most needed motel management skill - Team management

In this article motelsos.com considers team management in a motel where there is an onsite manager/management couple. In this situation relief managers are generally contracted when they take a break, and their onsite team consists mainly of housekeepers.

First up, let’s consider what team management is.

Team management is the ability to lead, organise and assist a group of people to provide a businesses’ customers with their requirements whilst also fulfilling their expectations and needs.

To consider team management in motel terms it is useful to study the reviews made by guests about their requirements, expectations and needs during their stay.

The top 3 nearly always include:

• Clean and comfortable room ?
• A 1 customer service
• Respect and certainty their individual needs are met (quiet, meeting places, privacy, fun times….)

How as motel managers do we lead, organise, and assist the backbone of any motel, our housekeepers, to meet our guests’ requirements?

Housekeepers motelsos.com have worked with or spoken to have the answers which include:

1. Know their job, understand the stamina required to clean each room and appreciate the need for an eye for detail. Motelsos.com recommends all managers learn to triple sheet with the best and clean rooms from time to time to remember this.
2. Roster fairly, in advance if possible, and in line with the General Hospitality Award. Housekeepers are generally employed casually and enjoy this flexibility, however read your upcoming occupancy levels and be mindful casual employees appreciate when you consider that they too need to organise their lives.
3. Don’t change motel processes or setup just because you can. Think about the ‘big picture’ and if the change will improve or make your guests stay more enjoyable. For example, if the housekeepers are refolding towels, or counting sugars perhaps imperative things are being missed like a hair in the sink or damp dusting the side cabinet.
4. Learn and develop your housekeepers’ strengths and preferences. A great team is always made up of individuals who all add something different.?For example, one housekeeper may enjoy stripping the rooms, another assisting in the laundry, or making sure things match or the showers are spotless.

By managing your housekeeping team following the words of wisdom from the people in the know and measuring all this in terms of your guest’s expectations, needs and requirements you will know you are leading to success.