VoIPstudio’s 2024 Roadmap Highlights

2024 has been a year of incredible innovation at VoIPstudio!

We’ve introduced a wide range of new features to improve user experience, streamline workflows, and enhance security. Here’s an overview of everything we’ve delivered last year:

1. CRM & Integrations

• Salesforce integration improvements (January)
• New web-based softphone options for custom CRM integrations (January)
• Zoho contact synchronization added (June)
• HubSpot integration improvements (November)

2. User Dashboard & Contact Management

• Bulk-remove and hide contacts options (March)
• New contact management options (April)
• Better contact management in dashboard (July)
• Improved contact import/export functionality (December)

3. Call Data Records (CDRs)

• Desktop CDR grid redesigned (February)
• Ability to add notes to CDRs (April)
• Support for updating CDRs with contact names (May)
• Improved CDR export options (May)
• Note export support for CDRs (June)

4. Mobile & Desktop Applications

• Mobile application improvements (SMS tab) (February)
• Improved search functionality in desktop app (July)
• Attachments support in mobile admin dashboard (September)
• Performance improvements across mobile and desktop apps (December)

5. Automation & Call Management

• New wrap-up panel for queues (March)
• DDI call flow routing rules support (July)
• Support for longer routing rule PINs (September)
• Autodialer released (October)

6. Security Features

• 2FA enabled by default (June)
• 2FA enhancements (August)
• Optional forced logout for password change (October)
• Security logout feature for autodialer (December)

7. Reporting & Feedback

• Improved metrics for users and DDIs (April)
• New report scheduling options (November)
• Satisfaction survey tool launched for call feedback (November)

These updates are designed to make your communication experience more seamless, secure, and efficient.

Learn more about VoIPstudio’s features and how they can enhance your business workflows: Explore Now

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