VoIP trends: the latest predictions

In a previous articles we had been sharing some trending news about VoIP in '23. VoIP trend is here to transform the future in another shape of telecommunication.

Parts 1-6, see by links:

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The Death of Analog Telephone Systems

We have been witnessing the gradual demise of the traditional landline phone system for a while now. And it seems that it’s not stopping any time soon.

In the United States alone, over 90% of households had operational landline phones in 2004. However, only half of that amount uses landlines at home today (Statista, 2020). On a grander scale, there has been a slow but steady decline in fixed telephone lines (Statista, 2020).

After all, with the internet within reach as well as the presence of increasingly advanced smartphones, there are all sorts of ways to communicate nowadays. As a result, businesses are trying to keep up by accommodating their customers via different channels. This demand for a holistic way to communicate with people has paved the way for more sophisticated VoIP platforms.

That’s why we can expect that in the coming years, more businesses will be investing in these systems that can support, chat, SMS, email, video calls, phone calls, and social media.

???Key Takeaways:

• Fewer people are using analog telephones. Thus, businesses should equip themselves with more flexible communication systems.
• There are plenty of new ways for people to get in touch in the digital age. So, an increasing number of businesses are investing in VoIP platforms to accommodate more communication channels.

Number Portability

Building a customer base and a loyal following is difficult. That’s why you need to keep lines open for your clients. That is to say, they should be able to get in touch with you easily even as you make changes to your operations such as switching phone service providers.

Luckily, there are new initiatives that offer blockchain solutions to simplify this process. Blockchain, as explained in the video below, is a global database that stores information permanently online. This can be used to accelerate the migration of mobile numbers to different service providers. Moreover, it acts as a decentralized ledger that can provide standardized access and routing lookup for all operators worldwide.

With the emergence of this tech, we can expect Mobile Number Portability (MPN), Local Number Portability (LNP), and Do Not Call (DNC) registries to be more prominent in 2020 and beyond. What’s more is this isn’t limited to mobile phones and local phones; it is also available for VoIP phones.

???Key Takeaways:

• Customers want to get in touch with you. It’s important that you stick to a single contact number (or a constant set of numbers) through which they can do so. The best way to do this is through number porting.
• Mobile number portability, local number portability, and VoIP number portability are made faster and more efficient by blockchain technology.

Increased Adoption of VoIP in Schools

The functionalities of VoIP systems go beyond office and business purposes. More schools are seeing the value of VoIP in managing unified communications within its structure and with their customers (students and parents). For starters, institutions now use them to enhance online learning. It can serve as a platform for class collaboration. Moreover, it can be used to conduct seminars and other supplementary classes without having to meet physically.

That said, it comes as no surprise that the education VoIP market will grow over 18% with the extensive use of IP phones and softphone applications. This trend will most likely be more prevalent in the future as demand for mobility rises (yes, this not only applies to corporate employees but for teachers and students as well).

???Key Takeaways:

• Teachers and students also need mobility in today’s fast-paced world. That said, they want the option to still conduct classes even while in the comfort of their home. So, many resort to using VoIP systems.
• VoIP platforms are equipped to help educators provide online learning experiences. It can even be used to improve class collaboration.

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