7 Best VoIP Phone Systems & Service Providers
B. Vignesh
Immediate Joiner - Product & Performance Marketer | B2B SaaS | Inbound & AI-Driven Marketing | Organic & Paid Lead Generation | Content & Brand Strategist | SEO | AEO | GEO "Marketing for Humans, Not Just for Engines"
Communication is the main part of business through which businesses can increase their profits by maintaining good relationship with the customers.
Businesses are showing interest in implementing (Voice over Internet Protocol) VoIP technology which is the better option for communication to communicate in different ways.
This technology doesn't require any copper wires or hardware material to install but simply changes regular sounds into digital packets and sends them over the Internet.
VoIP for business communication helps them to achieve customers' trust and enhance their operations.
VoIP phone systems not just only make voice calls but also let you make video calls, send text messages, and integrate seamlessly with other business tools through which businesses can provide numerous ways for customers to solve customers queries.
In this blog, we will discuss the top 7 reliable VoIP phone systems with their features, pricing plans, pros and cons.
VoIP Phone Systems for Businesses in 2024:
Businesses are experiencing future-forward VoIP phone system solutions to optimize their both inbound and outbound communications.
This is only possible when they are smartly choosing the right VoIP business phone system providers that provide reliable voice, video, and SMS communication channels to improve their customers overall experience and optimize their productivity.
Here below listed are top 7 VoIP phone systems for your businesses which are having various advanced features.
1. TeleCMI
TeleCMI is a leading company in offering cloud based VoIP solutions to businesses. It distinguishes itself with extensive feature set, top-notch customer service, and open-price structure.
VoIP phone systems from TeleCMI are suitable for businesses of small sizes, with different editions and packages available. It offers worldwide accessibility, improved call quality, and cost savings.
Key features:
Pricing plans:
TeleCMI provides reasonable subscription pricing options for monthly and yearly basis, you can choose based on the needs of your business.
One outstanding advantage of TeleCMI is it is providing a free-trial option for 10 days to experience their features first-hand before accepting the services from them.
Ease of setup and use:
TeleCMI's intuitive interface and easy setup process make it simple for businesses to operate the business operations with ease. The platform offers comprehensive documentation and support resources to assist users throughout the setup and onboarding process.
Integration capabilities with other business tools:
Several business tools and applications, including CRM systems, are easily integrated with TeleCMI.
Here are some of the major tools with which TeleCMI integrates seamlessly:
Customer support and satisfaction ratings:
TeleCMI provides 24/7 excellent customer support to guide customers with any issues or inquiries. Customer satisfaction ratings are high, with customers praising the platform's user-friendly interface and excellent guidance for any issue.
Benefits of using TeleCMI:
2. RingCentral
RingCentral offers reliable and high-quality Cloud VoIP Phone Services for businesses, providing an all-in-one internet phone system with many features. Its VoIP system supports manual provisioning with SIP settings, allowing you to configure service according to your choice.
Key features:
Ease of setup and use:
RingCentral's user-friendly and intuitive dashboard follows easy steps to set up and use. Businesses of all sizes can use their phone system easily without having any technical experience. Moreover, they provide continuous training to their users so that users can use their phone system more efficiently.
Integration capabilities with other business tools:
RingCentral integrates seamlessly with various business applications. It integrates with Zoho CRM and improve your call management, functioning of CRM, and your team productivity.
Customer support and satisfaction ratings:
RingCentral is known for its comprehensive knowledge base and prompt, 24/7 customer service. Positive customer satisfaction ratings are common; users compliment the platform's feature set and dependability.
Benefits of using RingCentral:
3. CallHippo
CallHippo is one of the leading providers of the virtual phone systems. It offers various advanced features and provides excellent customer service. Its VoIP phone systems are an ideal and perfect choice for businesses, regardless of size. Moreover, it also offers a variety of packages with flexible pricing structures. It provides global accessibility, scalability, superior call quality, and cost savings.
Key features:
Pricing plans:
CallHippo has various pricing plans that perfectly suits for the business needs and it also offers monthly and yearlu subscription plans for users.
Ease of setup and use:
Businesses can set up and manage their phone system with simplicity as CallHippo's??interface is user-friendly and have straightforward setup procedure.
Integration capabilities with other business tools:
CallHippo seamlessly integrates with various popular CRM systems and allows businesses to increase their productivity levels and optimize their workflows. And, its easy integration with Groove, Zapier, and HubSpot allows your business to call potential customers. And you can also keep track of all your calling activities directly from your CRM.
Customer support and satisfaction ratings:
CallHippo's customer ratings are high due to its strong and quality customer support services to the customers at any time throughout the day.
Benefits of using CallHippo:
4. Nextiva
Nextiva's VoIP phone system helps businesses to increase their productivity and customer engagement levels. It is an innovative communication solution that provides businesses with innovative methods. Its features make communication simple and effective. Nextiva started in the market in 2006, has established itself as trusted partner for businesses of all sizes, providing dependable communication solutions.
Key features:
Pricing plans:
Nextiva offers various pricing plans that perfectly suits the specific needs of businesses. Here are their pricing plans:
Ease of setup and use:
Businesses can easily use Nextiva's phone system as it has simple setup process and a user-friendly interface. The platform includes considerable onboarding support and training materials to make it easier to use.
Integration capabilities with other business tools:
Businesses can improve communication solutions and streamline processes by integrating Nextiva with various productivity tools and business applications.
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Customer support and satisfaction ratings:
Nextiva is known for its smooth customer support to customer satisfaction and customer ratings ar high, with users praising the platform's reliability, and customer service.
Benefits of using Nextiva:
5. Dialpad
Dialpad is a cloud communications platform that launched in 2011 with multiple features and a variety of services. Dialpad is positioned as India's leading VoIP service provider, with robust features to simplify business calls and increase productivity. The platform’s integration capabilities and focus on user-friendly communication make it valuable tool for remote teams. Dialpad aims to save time for communication with its innovative solutions.
Key features:
Pricing plans:
Dialpad provides clear, cost-effective pricing plans that are tailored to the specific requirements, goals, and needs of companies of all sizes. Their Standard plan is a perfect pick for small businesses that are having their presence with one company location.
Simple setup and operation:
Dialpad's user-friendly interface and straightforward setup procedure make it simple for companies to install and set up their phone system. The platform helps users with setup and troubleshooting by providing a wealth of documentation support resources.
Integration capabilities with other business tools:
The integration between Dialpad and Salesforce improves productivity by automatically recording all your incoming and outgoing calls, business text messages, and voicemails, and synchronizing every customer interaction with the appropriate account.
Customer support and satisfaction ratings:
Dialpad is known for its responsive customer support and commitment to customer satisfaction. Customer satisfaction ratings are high for its flexibility, reliability features, and customer service.
Benefits of using Dialpad:
6. DialerHQ
DialerHQ is popular in small- and medium-sized business solutions. It is established in 2015, and become well-known for its dependable, feature-rich platform and commitment to client satisfaction.
Key features:
Setup and usage ease:
Businesses can easily configure their VoIP phone system with DialerHQ thanks to its user-friendly interface and simple setup procedure. The platform provides users with extensive documentation to help them with setup and provide ongoing support.
Integration capabilities with other business tools:
DialerHQ integrates seamlessly with a variety of popular business applications and productivity tools.
Customer support and satisfaction ratings:
DialerHQ provides 24 hours customer service through which customers can get in touch with them at any time which leads to high customer satisfaction ratings.
Benefits of using DialerHQ:
7. 8x8
8x8 is an established provider of low-cost VoIP phone systems for businesses, as well as cloud-based interactive communication and solutions for companies of all sizes. 8x8, a VoIP company that was founded in 1987, has a long history of innovation and currently serves more than a million business users globally.
Key features:
Voice, video, chat, and contact center features are all integrated into one platform for communications
Advanced call routing and queuing features to enhance call management processes
Integration with widely used business tools and applications, including Google Workspace, Salesforce, and Microsoft Teams
Tools for reporting and analytics powered by AI that provide actionable insights into customer interactions and call performance
Global reach with support for virtual numbers and international calling in more than 100 countries
Ease of setup and use:
8x8's platform is designed for ease of setup and use, with intuitive interfaces and comprehensive documentation to guide users through the deployment process. The platform offers flexible configuration options to accommodate the unique requirements of each business.
Integration capabilities with other business tools:
Customer support and satisfaction ratings:
Users have access to their 24/7 support via phone, email, chat, and more with dedicated support agents available to assist with any issues or questions.
Overall, customer satisfaction ratings are high, with users praising the platform's reliability, features, and customer service.
Benefits of using 8x8:
Importance of Choosing the Right VoIP Phone System:
VoIP phone systems offer more advanced features than traditional voice calling and standard features, so the following should be on your list of factors to take into account when choosing your VoIP provider:
Call volume requirements
You have to understand the nature of your own business before you can even consider selecting a VoIP provider. Do you usually answer outgoing or incoming calls? How many staff members are answering or placing calls at once for you? What is the duration of those calls? Your selection of provider and plan will be influenced by your responses to these questions.
Local vs international calling
VoIP systems generally offers affordable and cost-effective calling rates for local calling when compared to traditional landlines. And it also provides an excellent call quality for making local calls. Same way for international calling also, some of the leading VoIP phone system provides transparent pricing plans. VoIP is typically a very affordable long-distance calling option, and if your line has enough bandwidth, you should be able to get high-quality calls as well.
Budget considerations
Some VoIP service providers offer flexible and transparent payment terms, and others require long-term commitments. When looking for a VoIP service from the provides, besides checking the price you also need to check the quality of the service. If you want to expand your business you have to maintain good communication with your customers. You have to choose a provider with high-quality features in order to make your customers satisfaction levels reach high. Basically providing good features will cost little more but you will enjoy better benefits to your business.
Customer assistance
Customers especially these modern days are not only looking for phone conversations to solve their inquiries, but also looking for various smart ways like SMS, live chat, email, and more. You have to keep in mind that you need to provide round-the-clock customer service and the provider you are choosing should have the capability to unify all these communications ways from one single platform.
Security measures
As VoIP operates completely over the Internet, it is high priority for providers to ensure the secutiry and compliance measures. VoIP phone system providers usually have end-to-end encryption and security protocols to protect all your sensitive data that is stored in the cloud.
Conclusion:
The use of VoIP technology represents a fundamental shift in how corporations communicate. VoIP is also a catalyst for connected and efficient business operations due to its efficiency, accessibility, and customizable features. Compare and select from these 7 VoIP providers for your business's contact center needs.
VoIP's adaptability and creativity will shape future communication as more businesses embrace this game-changing technology. VoIP's revolutionary potential fuels a well-established shift towards more integrated and effective business communication environment.