Vodafone-Idea, corrupt postpaid billing and legal notice 2016 - 2018

To Senior Management,

Vodafone-Idea, Enterprise, Retail Divisions, India

I had a Vodafone number xxxxxx5121. This was issued to me under some corporate scheme when I used to work for a company several years back in New Delhi. I am no more associated with the company for over 5 years now. I continued using the same number without noticing my bills.

I have a strong CIBIL score and I am a proud tax payer in India. I never questioned Vodafone-Idea bills and kept paying.

In May 2016 when I needed my "Vodafone" bills

I was told that this is a COCP number and I will need to get permission from signing authority of the company that issued the number. I had absolutely zero idea of who that person would be and how to get it. I communicated that to you on Email (I have a record of it).

I received an Email back from your COCP Enterprise team that you cannot help it.

In June 2017

After several Emails back and forth, I received an Email from your team on June 27th 2017, saying that this number will reflect in my name.

End of June 2017 / May 2017 I stopped using this Vodafone number and got myself a new number issued.

I got a new Vodafone number issued to find how Vodafone looted a genuine customer.

Here's the interesting fact. My old COCP number had a monthly average billing of INR 1500+ ; my new number (Vodafone 4G) - has a monthly average billing of INR 550+

My question:

How can the same person, with the exact same lifestyle, more internet usage get a lesser bill compared to the bill earlier?

Then one day I get an Email from Vodafone collections team:

It stated that I have a immediate due of INR 5170/- on my account. I have emailed the same team several times that I will pay up, if you send me a genuine and a logical bill.

Very recently I had "2 recovery agents" sent to my residence

I treated both of them very nicely and they both agreed to my story and said, we would have never paid if it were us in your place. They went away.

These agents got me to speak on phone with a lady who offered me a discount of INR 1750/- as an offer of settlement.

Sending recovery agents without priori permission is ILLEGAL.

The recent most is a E-mail that I received in "Hindi"

This is a legal notice for me to appear for a ?????? ?????? ????? ( V) |

I have said it before, I will say it again, dear Vodafone-Idea you lost a well meaning customer who was with you for about 10 years.

To only collect about INR 2500 from me, instead of wasting your effort on sending notices, if you invest in sending me a genuine bill, I will be most happy to put an end to all my relationship with you.

*I respect my time and hence haven't put in scree-shots of all the Email communication. Of-course I am sad, I had to spend 10 minutes on this blog.

Thanks,

Paritosh