The Vital Importance of Questions

A problem was never solved, an innovation never occurred, nothing was ever learned without first a curious mind that asked a question. In information security as an example, when we ask questions it leads to a better understanding of the process and the development of novel solutions.

Asking questions is the easiest method to find answers and supremely important to growth. But too often we are too slow to do the asking. Many people ask questions for a living such as detectives, reporters, philosophers, retail and fast food employees. You want fries with that? But we’re not talking about them.

Constantly curious children also make a habit, maybe at times annoyingly so, of asking questions. We’re not talking about them, either.

For adults, sometimes it’s difficult, a blow to the ego, to ask for assistance or advice. Especially in today’s world, a business must foster an open forum where curiosity is encouraged, not squelched. This works both ways, from associates to boss and vise versa.

Why don’t we ask more questions?

Since questions are the easiest way to obtain information, why are people hesitant to ask them? There are a few reasons to be aware of I think where we may all do some introspection.

There are the people who cling to their preconceived beliefs. They’re certain about their conclusions no matter what new information is placed before them. You might be thinking of a few you know that fit that category right now.

Others, not quite so difficult to reach, don’t want to risk seeming stupid. They worry they are the only ones in the room who don’t know the score. We’ve all probably been there a time or two. I know I have.

There is also the example of people who think asking questions or for help just impedes progress, that the instruction manual will only slow their efforts. I’m looking at all moms and dads on Christmas Eve after the kids go to sleep. I’ve also been there.

The fact is, asking questions is a sign of strength. A good leader is constantly asking questions and seeking input.

Ask thoughtful questions

It’s important to know the right questions to ask, though. Yes or no questions are usually inadequate. Instead, questions should be open-ended, usually starting with who, what, when, where and/or why. Asking intelligent questions informs, stimulates, and inspires. Avoid asking questions just to act interested and engaged. Doing so is transparent and irritating.

Being engaged means ask follow-up questions. This means actually listening to what the other person is saying, then responding accordingly. People aren’t used to this. Their eyes will light up and they’ll regale you with a deeper and usually more interesting account. It’s a win-win.

Listening, instead of just hearing, means keeping your mouth shut. It’s a learned talent for most of us. There is power in silence. People feel the need to fill the air in a conversation and will provide a deeper, more thoughtful account. The listener usually gains answers to good questions they didn’t even ask.

Ask the right people

We live in a deeply polarized society. For us to come together as a people, we must find common ground, especially in the workplace. The only way to accomplish this is through talking and listening to those who have differing viewpoints.

Being quiet and listening patiently isn’t easy in all situations, but it is necessary for effective communication. Rather than responding to opposing opinions with defensive comments, focus on asking additional questions, asking follow-up questions with an honest intention to understand. Taking this approach works to create a bond in most cases.

All of us are more productive when we feel respected. Many studies have confirmed this very obvious observation. A question, asked with respect, encourages our development as a team players and problem solvers.

Every discovery, invention and social advancement in the history of humankind began with a question. Questions challenge and incentivize people to create and grow. In business, asking the right people thoughtful questions in the right way ignites a creative, cooperative fire within all levels of the organization.

Questions are necessary to obtain the information needed for informed decision making. Those who are filled with certainty ask few questions, get few answers, and learn little. Foster growth. Ask questions. Seek understanding.