Visualizing Incidents using Points of Notification

In the rapidly evolving landscape of today’s business world, the ability to respond efficiently and promptly to incidents holds paramount importance. Many companies have already integrated protocols to address such situations, which are documented within existing ticketing systems where incident resolutions are managed. While these systems ideally guide the overall process, real-world experience has shown the value of an additional visual aid of the issue. For instance, when a shut-off valve malfunctions, the ticketing system accurately records this information. However, in a facility with hundreds of these valves, pinpointing the exact location can pose a challenge and hinder swift repair.

Enter Framence's photorealistic digital twins with their innovative Points of Notification (PoN) – a dynamic duo poised to revolutionize how you report incidents. By seamlessly blending lifelike visual elements with interactive features, these digital twins create a virtual world where essential information finds its visual home. A mere click is enough to generate a PoN and capture crucial particulars. This groundbreaking strategy ensures that flaws, notifications, and alerts can be meticulously pinpointed within the digital twin itself.

What is the Point of Notification (PoN)?

The PoN essentially boils down to a 3D coordinate extracted from an image. This clever coordinate comes in handy to showcase relevant details about faults, messages, or alerts – all seamlessly integrated within the virtual depiction of your factory or building. With a simple click, this PoN springs to life, granting team members swift access to critical insights and allowing them to take action fast. In our scenario, this translates to the technician promptly identifying the precise place of the malfunctioning shut-off valve – rendering the once-tedious search a thing of the past.

When the existing image data within the digital twin falls short, it's a breeze to supplement it with extra photos, which can be taken using a mobile phone. This on-the-fly addition seamlessly enriches the PoN, resulting in a comprehensive visual collection of the issue along with its spatial context. This visual representation empowers the employee tackling the problem, or even a specialist summoned to the scene, to judge the scale and urgency of the matter. This, in turn, allows for decisions grounded in solid data. The visual data also offers a significant edge for repair work. Any required replacement components can be detected from the images and, if necessary, ordered in advance.

This process accommodates the seamless involvement of additional experts, thanks to the online accessibility of all data for authorized users. This mix of visual insights and exact deatils fosters enhanced transparency and efficiency in communication across various departments within the company.

Seamless Integration of Third-Party Systems

The platform's open design effortlessly facilitates the integration of photorealistic digital twins, complete with their points of notification, into pre-existing ticketing systems. A PoN originating from Framence can be seamlessly transferred, along with all its associated information, to a third-party system for subsequent processing via established interfaces. The entire ticket processing happens within this third-party system, removing the need for any alterations to existing workflows. However, the option to switch over to Framence remains available, providing access to the attached images of the malfunction throughout the processing phase. This empowers you to easily enhance your current repair procedures with the innovative PoN presented by Framence.

Discover a new way to report and fix problems – with Framence. Contact us today at +496251 584 0 or [email protected] to learn more!

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