?? Virtual radiology consultation services could add value—but are patients interested?

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Marty Stempniak | August 25, 2023

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The University of Pennsylvania Health System conducted a pilot program offering virtual consultations with radiologists after lung cancer screenings. While the program aimed to enhance patient understanding and reduce malpractice concerns, it yielded a low conversion rate, with only 8% of patients who received text messages actually attending their consultations.?

Despite this initial challenge, the researchers believe that virtual consultations hold potential value, especially in the context of increasing patient access to medical records and a desire for more personalized care. They suggest that radiology departments focus on identifying patient populations who would benefit most from these consultations and explore different modes of communication.?

While the benefits of virtual consultations are evident, the study also highlights financial considerations. Unreimbursed consultation time can pose a challenge for radiology departments already facing increasing workloads.? Further research is needed to determine the cost-effectiveness of virtual consultation services and their impact on patient retention and satisfaction.?

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