VIRTUAL QUEUING TECHNOLOGY

Creating a safe and convenient environment for Employees and Passengers.

To support the health and wellbeing of passengers during the pandemic, Pacific Western Transportation is offering Virtual Queuing. Virtual Queuing helps promote physical distancing by allowing a controlled, safe, and even flow of passengers while boarding and waiting to board any mode of transportation, mitigating unnecessary crowding. This cloud-based solution allows passengers to add themselves to the queue using their mobile phone; they can either schedule a time, or take the next available slot. They are informed via SMS or push notification of the expected wait time and can then wait somewhere safely, instead of standing near other people. They receive a second message when it is their turn to board the bus or any mode of transportation. Post pandemic, this solution allows for passengers to shelter away from bad weather or go about other tasks while waiting for the ride to arrive. Just think, no more line-ups!

For those interested in more details, below are more details.

Customer Journey

Passengers can use a loyalty number or simply just join the queue if no loyalty program.

Operator Journey

Let us help you make your customer experience innovative, convenient, and safe. "Our future success is directly proportional to our ability to understand, adopt and integrate new technology into our work" - Sukant Ratnakar.

Don't get left behind!