Virtual Lucy – it’s all in the name
"Back in?2018,?women’s?names for IT systems were?popular - Alexa,?Ada, Alice, we wanted an easy to remember, unambiguous name?that related to what we do,?connecting patients with healthcare professionals,?we came up with the acronym?LUCY, ‘Let?Us?Connect?You’.
LUCY on its own didn’t tell you what it was?and we wanted to associate with?our?digital world.?Reviewing remote,?digital, virtual and other?words, we favoured ‘Virtual’.?Simply?putting together, our software platform was named ‘VIRTUAL LUCY’.?
With Lucy Cassidy ,?being involved?during the early stages of our digital journey and Lucy Pittaway ?heading our Operations team, we always smile????when asked if Virtual Lucy?is named after anyone in particular…
Now you know the truth…
Your name doesn’t need to be Lucy to join us, but if it is, you’ll always raise eyebrows when talking about our?digital platform.?
Executive Chairman?
About HBSUK
At HBSUK, our focus is on giving people choice in accessing the right care to meet their needs when it’s needed.
Our digital first approach via our triage platform, Virtual Lucy ?, ensures all cases are assessed by clinical specialists typically within 72 hours. Patients interact with us at their convenience and from where they want.
For our #NHS clients, we reduce waiting list backlogs by deploying clinical teams in less than 4 weeks. We can provide long term support or be brought in to solve a specific issue, while improving pathways and leaving sustainable improvements.
The HBSUK Medical Board includes some of the country’s most senior clinicians, who oversee all services.