Virtual Cognizant Entry Level Careers for Graduates

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Virtual Cognizant Careers Opportunities for Graduate Entry Level Fresher role,

Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world

Entry Level Virtual Opportunities at Cognizant

Customer Service Representative

Job ID: 00055739091

Location: Fully Remote

This permanent full-time fully remote position that requires a person that contributes to Cognizant Contact Center for Foodservice success by providing support to Selling Team and field partners, handling service and delivery issues. Establishing and maintaining Gold Standard business relationships and maintaining predetermined brand distribution percent for customer base is critical.

This position receives and responds to inbound calls inquiries and communications from customers, marketing associates, and other customer representatives. The position also makes outbound calls as and when required. A laptop, monitor, and headset will be provided.

Job Description:

Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents Uses computerized system for tracking, information gathering, and/or troubleshooting. Answers basic inquiries and resolves basic problems. Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. Actively re-directs incoming callers to self-service options Performs proactive outbound follow-up communications, as necessary Performs client site merchandising supplier support updates Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations Handle e-mail requested interactions Perform catalog management maintenance for customer order guides

Qualification:

High School Diploma and 2 years in a Customer Service function OR an Associate’s Degree.

PREFERRED

Previous experience in food service or food service distribution industry is preferred. Call Center experience. Bi-Lingual Spanish preferred but not required.

Basic computer proficiency and experience with Microsoft Office Suite (Word and Ex

Demonstrates customer service orientation

Ability to select and apply standard policies and procedures.

Ability to resolve routine problems and questions independently.

Ability to pay close attention to details and use time effectively.

Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

Ability to work in a fast paced team environment

CUSTOMER SUCCESS ASSOCIATE

BS/BA degree or equivalent experienceExcellent written and verbal communication skillsExperience supporting software, hardware or healthcare productsCustomer engagement and/or call-center experience, with stellar people skillsCompassionate and tech savvy, with strong attention to detailConfident presenter with proven soft skills on the phone or virtual meetings.Preferred qualifications

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