Virtual Assistant With 14+ Years of Experience
Muhathir Shams
Virtual Assistant | WordPress | Techpreneur | Digital Marketer | Internetpreneur | Freelancer
Are you in search of a dependable and seasoned Virtual Assistant? Are you a CEO with a hectic schedule seeking assistance in streamlining your workload and organizing your business operations?
?? A consistently TOP-RATED freelancer for the past 5 years.
? 14+ years of experience as a "Virtual Assistant" (Since 2009).
Click the link to check out my Upwork profile:
I bring a wealth of expertise as a seasoned virtual assistant, showcasing a consistent history of delivering outstanding administrative and organizational assistance to clients spanning various industries. Over my 14+ year career, I have honed a diverse skill set encompassing project management, calendar coordination, email administration, research, customer service, data entry, and other capabilities, ensuring the provision of top-tier results.
?? Worked with Fortune 250+ companies as their "Virtual Assistant".
?? Skilled WordPress and worked on many famous WP theme and page builders like:
?? Elementor/ Elementor Pro
?? Divi
?? Stackable
?? Visual Composer
?? Thrive Architect
?? WPBakery
?? Brizy
?? SeedProd
?? Shopify developer on Upwork.
Greetings!
Thank you for taking the time to visit my profile. As an experienced virtual assistant and customer support specialist, I bring over a decade of expertise in providing exceptional customer service and administrative support across various industries. My dedication and proficiency can help businesses of all sizes streamline their operations and elevate customer satisfaction to new heights.
My passion lies in delivering excellent customer experiences. I thrive in organized environments and excel at handling multiple inquiries even under pressure. Through years of experience, I have finely honed my skills in efficiently resolving diverse issues that may arise. I am proactive, a natural problem-solver, and always ready to embrace new challenges with unwavering dedication.
Areas of Expertise:
? Virtual Assistant
? Administrative Support
? Data Entry
? Customer Service Representative/Customer Support Team Lead
? Customer Support (Email, Phone, Live Chat, FB & IG Messenger)
? Executive Support
? Calendar management
? Scheduling appointment
? Social Media Management
? Email Management and Marketing
? Lead Generation and general research
? Responding to customers' inquiries
? E-mail writing and follow-ups
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? Organizing files, folders, and e-mails
? Set up meetings between clients
? Communicate and coordinate with suppliers and customers
? Process customer questions in emails or chat
? Community Management
? Project Management
? Internet & Web Research + Web Scraping + Web Mining
? Appointment Scheduling
? MS Office Suite (Ms Word, Ms Excel, PowerPoint, Outlook)
? Expert in handling CRM tools; Notion, Asana, Slack, Trello, Hootsuite, ClickUp
? Expert in Google Workspace ( Google Doc, Google Sheets, Slide, Form, Drive)
? Talent Recruiting, Screening, and Onboarding
? Create Invoices and Receipts
? PDF Conversion and Editing
? Calendly, Zoom, MS Teams, Google Meet, Skype, Webex Cisco, and GoToMeeting
Why You Should Hire Me:
?? Experience: With years of providing virtual assistance and customer support, I bring a wealth of knowledge and expertise to ensure exceptional client support. ?? Customer Service: My passion for delivering exceptional customer experiences drives me to go the extra mile, leaving customers satisfied with their interactions.
?? Reliability: You can count on my unwavering dedication and reliability to complete all assigned tasks on time and to the highest standard.
?? Communication: I highly value communication and will keep you updated on the progress of tasks and projects. I remain readily available to address any concerns or queries you may have.
?? Professionalism: I take great pride in offering excellent customer service, tailoring my approach to meet the unique needs of each client.
?? Problem-Solving Skills: As a critical thinker, I excel at analyzing problems and devising innovative solutions that align with the needs of both clients and customers.
?? Availability: I am flexible with working hours to accommodate clients across different time zones, adapting to changing requirements and schedules.
?? Time Management: Highly organized, I effectively prioritize tasks to ensure projects are completed within designated time frames.
?? Adaptability: I quickly adapt to new situations, thriving under pressure in fast-paced environments.
?? Confidentiality: I understand the significance of confidentiality and prioritize the secure handling of client information.
I am eager to join a dynamic team and contribute my expertise wherever needed. Choosing me as your virtual assistant guarantees top-notch services that will help your business thrive.
Collaborate with me to elevate your efficiency, foster business expansion, and reach your objectives. Reach out to initiate a conversation about how I can support you as your virtual assistant.
Let's have a quick conversation and get started!
Click the link to check out my Upwork profile:
Best Regards,
Muhathir Shams