View from the Garden
Barry Matthews
Connecting payroll bureau managers everywhere to be the professional hub and leading voice for payroll bureau managers, driving excellence, innovation, and ethical standards while shaping the future of payroll services.
"Business MADvisors"!
The entire marketplace for payroll services is, as a result of #newreality, going through an unprecedented transformation. The traditional approach to service provision, practiced by most firms of accountants is ‘we’ll do your payroll at any price as long as we get the rest of your accounting business’. I believe that is unsustainable the face of:
- the huge increase in legislation over recent years;
- the challenge of recruiting and retaining talented payroll professionals;
- a more savvy and demanding client base
As far as I can tell, most accountants are ignoring these changes, adopting a ‘Keep Calm and Carry on’ approach. This amazes me, especially when most firms now describe themselves, not as humble Accountants, but also as “Business Advisors”.
Really???
I wonder how many of them advise their clients to generously provide one product or service to their customers for next to nothing in the desperate hope that it will entice them to buy something else?? This is, in my opinion, the act of an ill-informed accountant with little business acumen and no idea how to support and incentivise his/her payroll team.
I have a number of strategies which payroll service providers can adopt to help transform their service and I will outline them in my forthcoming posts.
Barry Matthews
Guiding you through #newreality
+44 7836 618989