Variphy Newsletter—September 2024
Who Is Quiet Quitting in Your Call Center?
It’s more critical than ever to keep your team performing at its best. But what if some agents are quietly manipulating the system to avoid taking calls?
Join our upcoming workshop on Wednesday, October 2, to discover how to report on agent activity and pinpoint potential agent abuse. You'll learn how to identify trends, spot problematic behaviors, and ensure fair distribution of call workloads.
Maximizing Efficiency With Teams Phone Analytics
See how call analytics can transform your Microsoft Teams Phone system by providing advanced insights that help you identify inefficiencies and improve overall performance. Learn how tracking call traffic and agent behavior can help reduce wait times, increase productivity, and support better decision-making.
Health System Boosts Operations With Variphy
Learn how a major health organization reduced manual processes and streamlined operations with Variphy's powerful solutions. Find out how Variphy can help your organization achieve the same results.
Exciting Updates Coming to Variphy Cloud
Get ready for a host of improvements and new features in Variphy 16.3. With enhanced Variphy Cloud migration capabilities and CDR monitoring improvements, this update will streamline your move to the cloud.
Connect With Variphy at WebexOne!
We’re excited to showcase the latest advancements in Webex Calling reporting and analytics at WebexOne! Join us on October 21-24 at The Diplomat Beach Resort in Florida for a firsthand look at how Variphy’s solutions can enhance your UC environment. Visit booth 21A to see how our tools can transform your reporting workflow.