Variations of Variations
Jonathon Guyer
?? LinkedIn Top Voice ?? | ??? Host @ 'Easy to read Deep Thoughts' | Team USA ?? Boxing Coach | CEO @ Create Personal Equity
This is a deep thought best perceived visually. I picture the ocean = surface conditions are measurably different than conditions at depth. Measurement in general and specifically perception (my work) should be perceived similarly to the ocean = what you're measuring has variance in its variations.
There is not a straight line to measure things from
In carpenter speak, entire cities could be accurately triangulated and laid out with nothing more than a 6" inch straight line to start from. Our perception of the world and everything in it is measured from a unique, not-repeatable, straight line of personal perception.
Your straight line is different from mine
What this means is worth the time to think about and its conclusion loops back to my opening paragraph = perception has depth. All measurements having depth is a foundational concept to Six Sigma. No 2 measurements are the same = control lines of acceptable quality.
I apply control lines to human thought and I recommend you do the same. Example: your version of happy is not the same as my version of happy and it's accurate to say we're both simultaneously happy = depth. The label of happy is accurate on the surface and not accurate at any depth of definition.
领英推荐
Apples to Oranges
My last simple, guaranteed, undeniable point breaks a multi-billion dollar Customer Experience measurement industry but more importantly, breaks every company satisfaction measurement I know of = not measuring what they say they're measuring. Kicker: not only do the companies not know what their actually measuring but the customers they're working for don't understand the measurements either = blind leading the blind.
Elementary math
Common denominators are a requirement for 1 to 1 comparisons and we already know "people are special and unique." Comparing 1 person to the next in any actionable way becomes algebra = 1a + 1b = 1ab. The current global perspective is 1 happy customer + 1 happy customer = 2 happy customers. This is both true and not true = depth. Similar to the ocean surface and the ocean depths both being made of water = yep it's true and nope, they're different = variations.
Tying it together
Human perception is built from personal variance with personal variance as the level of depth all unique perspectives and understandings are measured from. Understanding of a population or group of unique perspectives is surface-level. Adding a depth of definition breaks commonalities.
Some people live in near the shore in the shallow waters and some don't. Some humans experience the full depths of our metaphorical ocean of human perspective.