The Value of Timing in Communication

The value of Timing in Communication?

Hundreds if not thousands of books, blogs and talks have been written or delivered on communication. No doubt this year and next, scores of books and articles will be written on how we can improve our communication going forward. Communication is not only important, its essential for any leader and increasingly so given we have an expanding diverse cultural workforce and divergent platforms of communication.??

One aspect of communication which is often overlooked is timing. Not the technique of how we deliver our message but when we deliver our message.?

I was reminded of the value of timing recently when delivering some feedback to one of our management team. After listening for some minutes, I moved into solution mode and delivered several coaching points. Unfortunately, as much as the coaching points were valid the solution and timing were ill matched, which resulted in less than effective results.?

Below I've highlighted three areas to consider improving in order to land more effective communication through the filter of timing.?

Listen first (and perhaps listen some more)?

As leaders we are often quick to problem solve or provide solutions. The ability to solve problems is a key component of effective leadership. However, sometimes we need to take a step back and discern whether a solution is required or do I just need to listen at this point in time.?

Discern?

After listening, think how do I need to communicate next. Does this person require validation for their concerns and just want to get something off their chest or are they looking for help solving problems here. If the person just wants to ‘vent’ let them vent and if the person requires coaching adapt accordingly. The next time you speak may be the more appropriate time to provide feedback and will land with more traction.?

?Communicate?

Communicate the right message at the right time.?Thirdly, provide an effective communication response which is appropriately timed.??

• Empathize – If someone needs to vent provide verbal acknowledgement and supportive language as opposed to solutions at this stage.?
• Coach – Does the person have the correct frame of mind, capacity, and skills to resolve the problem. If so, we need coach them through the situation providing guided discovery through effective prompts and questioning techniques.
• Tell – Is the situation critical or does the individual not have the required skills or experience to navigate through solving the problem.??