Value Recognition in Process Mining

When discussing Process mining projects, we often emphasize the significance of Value Recognition activities. In this post, we would like to share our thoughts on value recognition approaches and their importance.

Process Intelligence: Value Recognition

When does a process mining project truly succeed? Is it when we estimate its value? When we establish a daily update schedule for the model and dashboards?

The goal of a process mining project goes beyond finding insights; it is about implementing meaningful changes. But there is a crucial step that often gets overlooked: value recognition. Without the business owner acknowledging the value, the chances of process mining becoming an integral part of everyday business culture are slim.

Value recognition is more than just getting the potential value; it requires careful planning and execution. We have encountered numerous situations where clients have process mining implemented but fail to see its value. This can be frustrating, given the investment of time and resources in the project.

Quite often the problem lies in the failure of value realization - the insights gained from process mining have not translated into tangible process improvements. To address this, we emphasize the importance of estimations, measuring and monitoring changes, and project outcomes. However, there is one more step that cannot be overlooked: ensuring that the business owner perceives and appreciates the actual changes that have already occurred.

Value recognition might require additional calculations or uncovering hidden value beyond the immediate scope of the project. It necessitates considering how the business will perceive the value and incorporating this into the design of dashboards and automations, akin to test-driven development.

To ensure value recognition, we recommend the following steps:

Plan value recognition as an integral part of your process mining project.

Implement special value-monitoring dashboards to showcase the accumulated value.

Carefully track the changes, especially during the initial months after implementation.

Estimate the speed of value accumulation to establish the time required to see some significant volume since the changes were implemented.

Organize show-off sessions within the company, such as demos or all-hands meetings, to demonstrate and discuss the results and highlight the implemented value.

As the Process Intelligence practice, we not only analyze processes and implement process mining systems, but also assist our clients in setting up and developing their own centers of excellence and process mining teams. We help plan roadmaps for future development and ensure that value recognition is considered an important and actionable part of every process analysis project.

Process mining is a powerful tool that makes processes visible and manageable. When we are ready to reveal the outstanding value it can unlock, the impact on your organization can be truly transformative.

Author: Head of Process Intelligence team at T1A, Oxana Astapova .

#ProcessIntelligence #ProcessMining #ValueRecognition #BusinessTransformation #ValueRealization #DigitalTransformation #BusinessProcessManagement