The Value of Partnering With a Customer Experience Expert

When customers have a problem, they want it resolved at lightning speed. Their questions, no matter how complex, need to be easy to ask and quickly answered.

While response times top consumers’ wish list of demands, brands must also offer consistent levels of service across channels, keep their contact centers stocked with knowledgeable staff, offer multiple points of contact and always have someone ready and waiting by the phone. It’s the new normal, so if you’re not willing to offer a customer experience like this, your competitors may snag some of your customers.

Don’t Feed Frustration

Looking for more reasons why making customers happy is worth your effort? Consider the damage done every time you fall short of excelling in the customer service department. For example, an oversight leads to an unhappy customer. Maybe it was a misdirected call or a customer was connected to someone who simply didn’t have the answers. If you’ve made them feel as though you’ve wasted their time, they’re not going to keep that to themselves.

In fact, customers who feel they’ve been wronged are far more willing to talk about that experience than they are about positive experiences. That frustration not only leads to them potentially saying goodbye to your brand, but also them impressing upon others that you're not worth doing business with. This can damage your reputation, something you obviously don’t want.

But do they really turn to a competitor that easily? According to PWC survey, one in three customers will drop a brand after one bad interaction. And if you make two or three mistakes, 92% of consumers say they’re done with you.

Don’t feed the frustration – get ahead of it with better customer service.

Partner Smart

If providing quality customer service were easy, everybody would be on top of their game. Given consumers’ evolving dynamics and changing preferences, it takes a skilled expert to deliver a customer experience that keeps them coming back again and again.

That’s what we offer at Protel BPO. We know what customers want because we know our clients’ customers. We make the effort to learn their wants and needs, the most often-asked questions and the channels through which consumers prefer to ask them. This level of insight only comes from years of experience seeing to customer needs and continuously educating our staff. Contact us and learn more about how we’ll provide your customers with the level of service that proves you value them.