The Value of Being Flawed

Short story.

Sitting in a rainy Starbucks catching up on work this afternoon, the door opens and in walk two persons. One in a suit, and one in jeans and sweatshirt.

I cannot help but play the mental guessing game of "What is he trying to sell Bob?"

Quickly I could tell it was a financial planner with a potential new client. (Not because I was eavesdropping but because the representative was a bit loud.) I also noticed that no matter the question the client asked, the planner had a quick and thorough answer. So much to the point that the potential client said, "Wow. You have an answer to everything."

I had to think about it for a bit but I was uncomfortable watching the exchange and it then dawned on me why. The conversation wasn't flawed in any way. Zero authenticity.

In client relations, discussions never have to be perfect. In fact, I would argue that the best client relationships happen because some information may not be known and answers have to be sought. It creates a bridge to the relationship that you have an authentic interest in them, and not just a business deal.

At the end of their meeting, the potential client said he would reach out if there was interest in moving accounts and walked out. I probably should have walked up to the planner and said, "You lost him. He is not calling you back and here is why." But I passed as I am in serious doubt he would have received my message.

Just remember. Be authentic. Embrace being flawed.