The Utilisation Gap in Mental Health Benefits

Despite employers' increased investment in mental health benefits — 98% of large employers offer some form of mental health support — utilisation often remains disappointingly low. A Deloitte survey revealed that more than two in three employees do not fully utilise their mental health benefits because they find them too time-consuming, confusing, or cumbersome.?

This underutilisation translates into substantial economic costs for businesses, highlighting the need for a more practical approach. At Koa Health, we combine the best evidence base in the market with a passion for user-centred design - bringing effective solutions to your people in an effortless design.

Koa Health's comprehensive care model, Koa Care 360, was designed by clinicians to address the critical gaps in current mental health offerings. Koa Care 360 simplifies access to mental health care and increases engagement with a unified platform that integrates preventative care, online therapy, and personalised solutions. This approach ensures that employees have a single, accessible entry point to a continuum of care, from self-guided activities to clinical interventions supported by a therapist.

One of Koa Care 360's key strengths is its personalisation. Employees begin with a quick yet effective assessment, which drives specific recommendations matching each person's needs. Customisable from a Koa Health menu, these could range from interactive self-care and prevention tools to more intensive clinical care (online therapy sessions), ensuring that every individual receives the appropriate level of support. The platform is accessible from any device, making it convenient for employees to engage with their mental health care anytime, anywhere.

Have questions or comments about this approach or how you can partner with Koa Health to bring comprehensive mental health to your workforce? Contact the Koa Health team at [email protected] or get more information at koahealth.com.

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