Using Numbers to Measure Your Customer Team's Growth

When in charge of a business as an owner or operator, you need to make sure that your customer-facing operation is running smoothly and efficiently. One of the best ways to do this is by using a quantitative model of scoring the maturity of your customer-facing operation. This model can help you to identify areas where you need to improve and make changes that will help you to achieve your goals.

The specific tool you create or use is not as important as trying to drive progress against some type of rubric over a time horizon. Here's one example you can use for free. No pay-wall, no email required. Just a tool to give value and help.

Background: Here are a few reasons why utilizing a quantitative model is the most likely path to execution.

• It's objective: A quantitative model is based on data and facts, so it's objective and unbiased. This means that you can trust the results and use them to make decisions about your business.
• It's easy to understand: A quantitative model is easy to understand, even for someone who is not an expert in the field. This means that you can use it to communicate with your team, and make sure that everyone is working towards the same goals.
• It's actionable: A quantitative model provides specific recommendations for improvement, which makes it easier to take action and execute changes.
• It's a tool for Continuous improvement: A quantitative model can be used to regularly measure the maturity of the customer-facing operation, and track progress over time. This allows you to continuously improve the operation, and reach your goals.
• It's a way to benchmark: A quantitative model can also be used to compare your customer-facing operation to industry standards and best practices, which can help you to identify areas where you need to improve.

Utilizing a quantitative model of scoring the maturity of your customer-facing operation is the most likely path to execution. It's objective, easy to understand, actionable, a tool for continuous improvement and a way to benchmark. By using a quantitative model, you can make sure that your customer-facing operation is running smoothly and efficiently, which will help you to achieve your goals and grow your business.