Using Emotional Intelligence to Influence

One of the greatest challenges for those in leadership roles is learning how to influence without formal authority. In this episode of Quick-Takes for Medicaid Leaders Amid COVID-19, Ed O’Neil, PhD, MPA, a leadership development expert speaks with Hilary Kennedy, program director for Medicaid leadership at the National Association of Medicaid Directors, about how state leaders can leverage the skills associated with being emotionally intelligent to influence change on a personal and organizational level.

View accompanying tip sheet and video.