Usher/Greeter’s Handbook

Table of Contents

?Introduction

Usher/Greeter

Usher/Greeter Responsibilities

Greeter Definition and Responsibilities

Usher Responsibilities

Head Usher/Greeter Responsibilities

Usher/Greeter’s ?Conduct

Offering Procedure

Communion Procedures ??

Emergency Procedures

Evacuation Procedures

How to Handle Disturbances

????????????Introduction

?The definition of an usher means door keeper but in truth, our churches greatly depend on diversity and magnitude of the many services ushers provide.?Each usher and greeter has the opportunity to impact the lives of new and existing people in the church and should be viewed as an extension of the pastor’s hand.?In most cases, they provide the first impressions of the church and ministry of the pastor.?

Most pastors believe that an usher’s/greeter’s performance can make or break the outcome of the service as well as bring a true reflection of how friendly and loving their church really is.?Ushers and greeters set the spiritual climate of the service by presenting a joyful attitude, making others feel welcome and comfortable, providing information regarding the church and each department, and make sure that everything is flowing in proper order so that everyone is free to worship without interruption.

Some churches may have their own set of greeters and different set of ushers.?Other churches may rely on ushers being the greeters also.?Typically a greeter’s role is confined to greeting people while coming into the church and foyer areas.?The usher’ role is usually confined to help inside of the sanctuary with seating, offerings, assist the pastor with communion, discipline or noise interventions, as well as safety.???

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????????????????????????????Usher’s/Greeter’s Motto (the 5 T’s):

??Teachable, Thoughtfulness, Tactfulness, Timeliness, and Teamwork

1.??????Teachable.?A true usher/greeter should have the spirit and heart to serve people.?Every usher/greeter should be willing to be taught and learn ways to improve.?Ushers/greeters who are ever-learning can greatly enhance the church, its outreach, and vision of their pastor.?

2.?????Thoughtfulness.?Ushers/Greeters should be constantly looking for ways to serve and help others.?Opening doors, assisting visitors, being courteous, providing bulletins or other information about the church, etc.?If visitors have small children, be sure to let them know of the rest rooms, nursery, children’s church or any other services they may need.?Looking for ways to help others, along with their other duties, can bring a positive reflection of the church.?

3.?????Tactfulness.?Ushers/Greeters should present themselves in being able to communicate well and have a keen sense of knowing what to say, what to do, and where to direct others as a way to maintain good relations and prevent distractions in the service.?

4.?????Timeliness.?Ushers/Greeters should be on time and also timely in bringing assistance to others.??An effective usher/greeter does not wait to be asked or wait for others to help but is keenly aware of what is going on in the church and allows the flow of the service to continue without distractions.?

5.?????Teamwork.?Ushers/Greeters should work as a team, each one working together as a whole.?Ushers should work uniformly in receiving offerings, communion, bring order and consistency to the service with both providing a warm and courteous welcome for everyone.???

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???????Greeter Responsibilities

The definition of a greeter is a person who greets.?They are the first people visitors and church members see when entering the church.?Their role is not to be minimized.?It is an extremely important role of the church, one of providing the first impression, greeting everyone with a handshake and a smile, and making every guest feel welcome.?Whether a visitor returns for a second visit is often determined by how well a person has been greeted.?The first 4 minutes of any human contact is critical to whether a person returns for a second visit.?

There are many responsibilities of a greeter.?Listed below are just a few:

Before the Service and Self-preparation:

1.?????Their dress should be appropriate, neat and clean.

2.?????Before each service, every greeter should check for cleanliness of the foyer and any other entry area.??During icy weather, make sure entryways are cleared with ice or snow.

3.?????Make sure the doors are unlocked.

4.?????Make sure you have an ample supply of bulletins, visitor cards, ink pens, and any other materials needed to hand out to others.

5.?????Make sure your breath is fresh and without as well as body odor.?Breath mints are suggested and to stay away from strong or offending scents or odors.?

6.?????Be mindful in prayer, asking God to help you relate well with others and helping you to bring a positive reflection of the church.

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Welcoming People:

1.?????Each greeter should make everyone feel welcome, as evidenced by your sincerity, smile, and good eye contact.?It is a good practice to use your name in introducing oneself and asking, “Are you new?”?You may state, “I haven’t met you before.?Is this your first visit at our church?”

2.?????Be aware of one’s personal space and touch.?A handshake is permissible but touching elsewhere or with both hands may be offensive.

3.?????Each greeter should greet everyone, avoiding clicks and other conversations or interests with friends while others are coming into the church.

4.?????Act as if you like people!

5.?????Every visitor should be given a visitor’s card, bulletins, and other information about the church.?Be sure to take a “special” time with each visitor, making them feel welcome, as well as providing information on other services, such as restrooms, nursery, and children’s church.?

6.?????If your church has a hospitality center, please direct them personally to this area.?You may want to introduce them to others.?Make any visitor feel at home and important.?Don’t assume that they will fit in automatically.?

7.?????Other greeters should make a “special” attempt to shake hands and introduce oneself to every visitor they have not personally welcomed, whether they are entering the church, if they are seated in the sanctuary, or sometime after the service has concluded.

8.??????All greeters should keep the foyer open and flowing, especially to “regular” church members who wish to use this area as a gateway to visit.?Too often, visitors see others in small groups or clicks and feel they are not wanted or welcome.

9.?????All greeters must provide everyone with current information on events and attractions, whether this is in a form of a newsletter, bulletin, or flier.?

10.?If the service is crowded or dark, a greeter or usher should help assist that person to a seat.?Ask, “Does it mind where you sit?”?They may want to sit by a friend or towards the back of the church.?Your desire should be to make those feel welcome and comfortable.?

After the Service:

1.?????Keep the flow of traffic moving in the foyer and door areas.?The doors should be opened wide enough to prevent a “bottle neck” and encourage others to exit.?It is also a good practice to have multiple people outside of the doors thanking everyone for coming.??

2.?????It is always a good practice to check back with every visitor at the conclusion of the service to ask them how they liked the church and invite them back to church next week.?Ask if they have any questions about the church or need further information about your programs.?Be sincere.?

3.?????Every greeter is to serve, which means helping others inside or outside of the church, offering assistance if needed.?This may be in a form of escorting one to their vehicle, opening doors, changing flats, using umbrellas during rain, or assisting their footing in icy weather.?

Some churches will use their greeters as ushers or they have their ushers doing greeting as well.?The next section outlines duties of ushers.???

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??????????????????????????????????????????Usher Responsibilities

Before the Service and Self-preparation:??

1.??????Faithfully attend church, whether you have ushering responsibilities that day.?

2.?????Arrive at the church 30 minutes prior to the start of the service.

3.?????Check cleanliness of the church before and in between services.?Please pick up trash or other materials on floor or seating.

4.?????Dress should be appropriate, clean, and neat.

5.?????Make sure your breath is fresh and without as well as body odor.?Breath mints are suggested and to stay away from strong or offending scents or odors.?

6.?????Work and receive instructions from the Head Usher (if a church has one).

7.?????Get the bulletins and take them to the assigned positions.

8.?????Maintain supplies at the altar, make sure pews have adequate hymnals, Bibles, pencils, and offering envelopes.

During the Service:

1.?????Welcome arriving congregation with a warm, friendly smile.

2.?????Be alert for issues that may need your attention.

3.?????Provide directions to the restrooms, children’s church, nursery, etc. when requested.

4.?????Be available for offering, special offerings, and other duties as directed by the pastor.?You should be in your “ready” position.?Make sure every usher comes down each isle at the same time.?Do not have the pastor or other ushers have to wait on you to come forward.?This is a bad reflection on the church and looks disorganized.?

5.?????Two or more ushers count the offerings.?Make sure the doors are locked in the counting area and have a key person to always be present with new ushers.?Have the key person place monies in the safe.

6.?????After the offering, at least one usher must remain in the lobby area to offer assistance when needed.?They can monitor the hallways for unexpected guests.

7.?????Be aware of the temperature in the sanctuary.?

8.?????Some churches require an usher to count attendance.

After the Service:

1.?????Be available around the Alter.?

2.?????After the service has ended, have a designated usher go through the church building to make sure doors and windows are locked and no one else is in the building.

3.?????Turn out lights, adjust temperature levels, lock all doors, and turn on church alarm.

4.?????Provide Emergency help when needed in an orderly fashion. ??Help with emergency responders.?If there is any threat of safety, please help people exit in a calm manner.

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?????????????????????????Head Usher/Head Greeter

If you have the capability to have multiple ushers/greeters, a church can assign a head usher/head greeter to carry out and train new people who wish to serve.?They would be in charge of their areas and make sure that every requirement or responsibility is carried out.?

1.?????Receive special instructions from the pastor.?

2.?????Oversee and direct operations of ushers/greeters during the assigned time frame.?Make sure special instructions from pastor is followed through.?

3.?????Contact usher/greeter crewmembers prior to the start of the service to make sure there will be an ample number of ushers available. Make usher/greeter substitutions when necessary.?

4.?????Conduct pre-service prayer.

5.?????Provide teaching and training for all ushers which includes, greeting others, how to handle emergencies, how to assist congregational needs, offering duties, and provide courteous and thoughtful attitude in their role.?

6.?????Maintain open communication with all ushers/greeters.

7.?????Rotate ushers/greeters to avoid usher/greeter-burnout and allow others to be involved in providing services to the church.?

8.?????Make sure to evaluate the offering procedures to have an air-tight system of removing offerings from the sanctuary to the time it is placed in the church safe.?

9.?????Develop and train ushers/greeters how to handle overflow seating situations.?

10.?Recruit someone to pick up communion cups and communion trays after the communion service is over.

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???????????????????????????????Usher/Greeter’s Conduct

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1.??????An usher should always display a positive warm smile to everyone who comes into the church or anyone they may assist.

2.?????An usher must display a servant’s heart, willing to always serve anyone, no matter how big or small the request.

3.?????An usher must avoid long conversations that could overlook providing a handshake, smile, and greeting to everyone who is in attendance.

4.?????An usher must never place his/her hands on the opposite sex other than a friendly handshake or helping someone at their request.?Ask before touching.

5.?????An usher’s conduct should be above reproach and should reflect a gentle Godly spirit to all they serve.?

6.?????Only females will place and remove modesty cloths on women around the altar.?????????????????????????????

???????????????????????????????????Offering Procedures

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1.?????Have enough ushers for each isle of the church.

2.??????All ushers will proceed together, walking in unison from the back of the building to the front, and will turn and face the congregation.

3.?????Each usher will bow their head in reverence when prayer is given for the offering.?

4.?????Each usher will go to their section and stand at the end of each row, passing the offering plate down their respective row, rotating every other row, and observing the usher at the other end to make sure the flow of the offering is managed well.?There may be times when the offering may be slow due to someone writing a check, the other usher continues to pass the offering place to the next row or slow down enough to allow the other usher to pass their plate to the next row.?It is also permissible to continue receiving the offering and come back to the one who has needed more time to complete their offering.

5.??????Each usher will hand their offering plates to the head usher once they are out of the sanctuary or to the ushers designated to count the offering.

6.?????Once the offering has been counted, it is customary to have an offering summary form to be completed, signed by the ushers who are counting, and placed in a sealed offering envelope.?This is to be placed in the church safe.?

7.?????Some churches require the head usher to place an offering amount on a separate sheet of paper to give to the pastor after service for their information.

8.?????If there is a second offering, the head usher will need to either lock the first offering in the church safe and recount later, or arrange for an adequate number of ushers to be available to receive the second offering.?If the ushers have to leave for the second offering, the designated ushers will go back to count both offerings and follow the previous procedures.

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????????????????????????????????????????????????Communion

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Churches vary on communion procedures.?In most cases, the church will either use regular ushers or elders of the church, who serve as ushers, to take the communion.?The format is similar to receiving offerings.

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1.??????All ushers/elders walk slowly from the back of the sanctuary to the front in unison and turn facing the congregation.

2.?????Once all ushers/elders are in place, the pastor will ask the ushers to distribute the elements.?Each usher will gather a communion tray or plate with two ushers being assigned to each section of pews or chairs to distribute to elements to the members.?

3.?????One usher will be assigned to serve the platform and another will be assigned to serve other people in the church, such as the sound person, nursery attendants, etc.

4.?????Once everyone has been served, the ushers bring all plates back to the communion table and face the congregation.?In most cases, the pastor will come and serve the ushers with either reaching for his own elements or having the head usher to serve the pastor.?(Some pastors prefer ushers to gather their elements after they have served others and return to their seats for the remainder of the communion.)?

5.?????The pastor will read the communion scriptures and usually will ask one of the ushers/elders to pray for a part of the communion.?

6.?????Once the communion is over, ushers will be allowed to go back to their seats with the pastor conducting the rest of the service.??

7.?????After the regular church service has ended, the head usher makes sure that a person picks up the communion cups and vessels.??

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????????????????????????????Emergency Procedures

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In the event of an emergency, the safety of the church members is every usher’s first responsibility. ??Most emergencies are for medical attention or some kind of disturbance with an individual.?In these cases, please follow the instructions listed below.

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1.??????Clear the area to allow assistance.

2.?????Always assign one person to call 911.?

3.?????Check for breathing and heartbeat.

4.?????Station one person to help emergency personnel to the person who needs help.?Have another usher make sure the isles are clear for emergency personnel.

5.?????Keep either an usher or experienced medical person from the church, next to the afflicted person at all times.?

6.?????Encourage others to pray.

7.?????Assign one person to remain close to the family members and friends.

8.?????Monitor and make sure the area is not crowded by on-lookers.?

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???????????????????????????????????????????????Evacuation Procedures

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Ushers should maintain order to the best of their ability in the event of any kind of evacuation.?It this case, the ushers should start with the last pew or row in the sanctuary and procedure to usher people out to a nearby exit.?If the church has front exits, an usher will escort people from the front rows while others are going out the back rows.?

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Ushers should be assigned to help others in the building at the same time, such as children church, youth department, checking the bathrooms and nurseries, etc. to ensure an evacuation is conducted in a safe and timely manner.?It is good for all ushers to check remaining rooms to make sure everyone has evacuated.?Once outside, the ushers can determine with others whether anyone is missing.?

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It should be also emphasized that the evacuation groups should congregate away from the church building in case of a fire or other dangers.?It is good for the ushers to have a plan to take people to a place of safety prior to any kind of emergency.?

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In cases of fire, it is always best to call 911 when in doubt.?The longer the delay, there is a greater risk to the building and others.?On a very small fire that can be put out with an extinguisher, put out the fire, and monitor it.?Determine whether it was an extremely small fire to not disrupt the service but in most cases evacuations are the best solution.?Again, safety comes first and it is always best to be safe.?

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In putting out a small fire, do not place your safety or the safety of others at risk!?If the fire grows too large or aggressive to control by an extinguisher, time and safety are compromised.?Exit the building immediately.??

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???????????????????????????????????????????????????Disturbances

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Disturbances by mentally ill, distraught persons, or people who wish to disturb the service to gain something else other than respecting the house of God, require discernment on the part of the head usher and other ushers present.?In some cases, the pastor may deal with issues but for the most part, it will be the responsibility of the head usher and other ushers to carry out the procedures.

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1.??????Determine whether a person needs to be taken out of the sanctuary.

2.?????Determine how you wish to do this.?Most of the times, it can be handled through a gentle but yet firm statement to come with the usher.?If the disturbance is overbearing and causing further trouble, it may take a couple of ushers, one on each side, to gently encourage the person to another place.?If they still refuse to be removed, then contact a senior elder or senior pastor for further assistance.

3.?????Determine a safe place to deal with this person and firmly state this type of behavior is not wanted or accepted in our services.?Please distinguish between the person and the behavior.?Most churches welcome everyone but not the disruptive behaviors.

4.?????Determine whether the person will stop or will have to be asked to leave the building.?If they refuse, you may have to call the police department for help to remove this person.?

5.?????If an individual is distraught due to grief, please ask them to step out and gently escort them out of the sanctuary.?Ask the grieving person, “How can we help?” or “We have someone who will pray with you, please come with me.”?Please do this in a loving and tactful manner.?Have another usher to recruit senior elders to come pray with them.?

6.?????On disturbances of custody battles where one person attends church and another comes into the church to see their children or spouse, please escort the troubling person out of the sanctuary or area where the spouse or children are.?In today’s times, there are so many legal issues of restraining orders, custody battles, etc. and unfortunately, there are times when others will try to take advantage of picking up a child they could not previously see or have a setting they think they can freely talk to their spouse.

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Please escort this person to a safe area to discuss the matter and quietly try to solve the issue.?Explain that the sanctuary is not the place to conduct personal business.?If there are restraining orders against such person, you must be very clear to explain to them this is a personal issue, not a church issue, and as such, they will have to leave.?If they do not wish to leave, call the authorities to have this person escorted off your property.?Tactfully state that this is not what the church wishes but has no other alternative but to call for assistance.?Tactfully state that this is not a function of the church and personal matters have to be settled outside of the church.?This is why they have courts and other agencies to do so.

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Be sure to explain to the spouse who is inside of the church what has happened and at all costs, do not have children leave with the disgruntled bio parent.?Church leaders should be aware who brings the children to church and only those who bring them should be allowed to pick them up unless there are prior arrangements made.?If a parent is inside the church and another parent, that is unknown to church leaders, wants to pick up their child, please ask the person inside of the church to step out of the sanctuary and asked them whether it is okay for the other parent to kick up their child.?In some cases, another parent who has lost custody privileges has found out where the child is and wants to take advantage of church or setting thinking that others will not know their situation.?Use wisdom, love, and tactfulness in the delicate matters.

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Credit to Pastoracare Inc Website:?www.pastoralcareinc.com

Further Studies Church Ushering Coach Website??????https://www.ambstevembugua.co.ke/the-art-of-effective-church-ushering-revised-edition/

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