?? User Story Backlog for ServiceNow SecOps Implementation

Epic 1: Security Incident Response (SIR)

1?? Ingest Security Incidents from SIEM

As a Security Analyst, I want to automatically receive security incidents from SIEM tools (Splunk, QRadar, ArcSight), So that I can quickly analyze and respond to security threats.

? Acceptance Criteria:

• Security incidents are ingested via API from SIEM.
• Incident categories and priorities are auto-assigned based on event severity.
• Security teams receive notifications on new incidents.

2?? Automate Incident Classification & Assignment

As a Security Engineer, I want to automatically classify and assign security incidents to relevant teams, So that I can ensure faster response and resolution.

? Acceptance Criteria:

• Business rules assign incidents based on type (e.g., phishing, malware, data breach).
• Incident priority is set based on risk scoring.
• Incidents are routed to appropriate resolver groups.

3?? Implement Security Incident Response Workflow

As a Security Analyst, I want to follow a structured workflow to investigate and resolve security incidents, So that I can standardize incident handling.

? Acceptance Criteria:

• Security incidents go through defined response phases: Detection → Analysis → Containment → Eradication → Recovery → Closure.
• Incident status updates trigger notifications to stakeholders.
• Automated scripts can run for quick remediation actions.

?? Epic 2: Vulnerability Response (VR)

4?? Integrate Vulnerability Scanners (Qualys, Tenable, Rapid7)

As a Security Engineer, I want to integrate ServiceNow with my vulnerability scanners, So that vulnerability data flows into the system automatically.

? Acceptance Criteria:

• Vulnerabilities are ingested from scanners into ServiceNow VR.
• Each vulnerability is linked to affected configuration items (CIs).
• Duplicate vulnerabilities are automatically merged.

5?? Prioritize Vulnerabilities Based on Risk Scoring

As a Security Manager, I want to apply risk-based prioritization to vulnerabilities, So that I can focus on the most critical threats.

? Acceptance Criteria:

• CVSS scores are mapped to vulnerability records.
• Asset criticality and exploitability are factored into risk scores.
• Urgent vulnerabilities are flagged for immediate remediation.

6?? Automate Remediation Tasks

As a IT Operations Engineer, I want to receive automated remediation tasks for high-priority vulnerabilities, So that I can fix security issues quickly.

? Acceptance Criteria:

• Vulnerability tasks are assigned to relevant teams.
• Integration with patch management tools (SCCM, Tanium, BigFix) updates remediation progress.
• Dashboards track open vs. resolved vulnerabilities.

?? Epic 3: Threat Intelligence (TI)

7?? Integrate Threat Intelligence Feeds

As a Threat Analyst, I want to integrate threat intelligence feeds into ServiceNow, So that security incidents are enriched with real-time threat data.

? Acceptance Criteria:

• Indicators of Compromise (IOCs) are automatically ingested from threat feeds.
• Security incidents are enriched with attacker TTPs from MITRE ATT&CK framework.
• Analysts can correlate security events with known threats.

8?? Create Automated Threat Enrichment Workflows

As a Security Analyst, I want to automatically enrich security incidents with related threat intelligence, So that I can make faster and more informed decisions.

? Acceptance Criteria:

• Incidents are enriched with threat actor details from Anomali/Recorded Future.
• Malicious IPs, hashes, and URLs are automatically tagged in incidents.
• Security teams receive alerts when threats match known intelligence sources.

?? Epic 4: Configuration Compliance (CC)

9?? Monitor Security Configurations for Compliance

As a Compliance Officer, I want to continuously monitor my infrastructure for compliance with security policies, So that I can ensure adherence to regulatory standards.

? Acceptance Criteria:

• Configuration checks are automated for CIS, NIST, ISO27001 benchmarks.
• Non-compliant systems trigger security tasks.
• Compliance reports track adherence levels.

?? Automate Remediation for Non-Compliant Systems

As a IT Security Engineer, I want to automatically trigger remediation actions for misconfigured assets, So that I can maintain security compliance.

? Acceptance Criteria:

• Non-compliant assets generate tickets in ServiceNow.
• Integration with CMDB ensures accurate asset tracking.
• Compliance dashboards display real-time security posture.

?? Epic 5: Reporting & Dashboards

1??1?? Build Security Incident & Threat Dashboards

As a CISO, I want to have real-time visibility into security incidents, vulnerabilities, and threats, So that I can make informed decisions.

? Acceptance Criteria:

• Dashboards display security KPIs (MTTR, SLA adherence, incident trends).
• Risk scoring is visualized for leadership reporting.
• Reports are auto-generated for audits.

?? Development Sprint Planning

We can break these stories into multiple sprints:

Sprint #Feature / User StoryModuleSprint

1Security Incident Ingestion & ClassificationSIRSprint

2Incident Response Workflows & AutomationSIRSprint

3Vulnerability Scanner IntegrationVRSprint

4Vulnerability Prioritization & Auto RemediationVRSprint

5Threat Intelligence Feeds & EnrichmentTISprint

6Compliance Monitoring & RemediationCCSprint

7Dashboards & ReportingAll

? Next Steps

1. Refine user stories based on stakeholder feedback.
2. Prioritize backlog based on business urgency.
3. Break down technical tasks for development teams.
4. Set up sprint planning & execute development.